Volunteering Mobilization Advisor

Location: Ottawa, Ontario

Reports to: Manager, Volunteering for Development

Status: Permanent, Full time

Bargaining Unit Status: Included

Classification: Band 4

Salary range: CA$60,539 - CA$73,767 per annum

Language requirements: English, and/or Spanish, and/or French

Job posting: Internal Only

ABOUT CUSO INTERNATIONAL

Cuso International is an international cooperation and development organization that works to create economic and social opportunities for marginalized groups. Together with our partners, we are focused on efforts to advance gender equality and social inclusion, improve economic resilience, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Cuso presently supports programs implemented in Africa, Canada, Central an South America, and the Caribbean. Find out more at www.cusointernational.org

ABOUT THE ROLE

The Volunteering Mobilization Advisor (VMA) is responsible for the mobilization and support of highly skilled and committed international volunteers who will contribute to the successful implementation of several Cuso International programs and project in countries where Cuso International implements volunteer delivery programming.

The Volunteering Mobilization Advisor is assigned to the Program Quality and Impact Team (PQI) and reports directly to the Manager of Volunteering for Development. The position entails working closely with the International Programs Team, Country Program Offices (CPOs), Resource Development Team and Recruitment Marketing Team to effectively recruit, select, assess, train, send, manage, and reintegrate Cuso International volunteers.

KEY RESPONSIBILITY

Placement Development, Volunteer Delivery and Management

• Responsible for the update, customization and implementation of Cuso International’s Volunteer journey in collaboration with other members of the PQI team.

• Work closely with Managers, Heads of Programs, and CPOs to ensure a strong understanding of annual volunteer delivery targets, funders, country program, partner, and beneficiary needs.

• Lead the review and development of Placement Descriptions and other related documents to ensure marketability and alignment with volunteer skill sets offered by Cuso International.

• Develop, contribute and implement the volunteering and PQI policies, procedures, systems, and other related documents.

• Manage the Volunteer recruitment selection and placement process (including assessment, references, training, medical clearance, police checks, visa and work permits etc.) in collaboration with other members of the PQI team.

• Manage volunteer-related data in the volunteer database.

• Analyze global, regional and local requirements for volunteer skillsets and liaise with the recruitment coordinator to establish a strategy.

• Responsible for volunteer management activities such as conducting regular check-in (or specific IE: Continuing Assessment) meetings with volunteers and escalating issues where necessary.

• Forecast with CPOs in-kind contribution and adjust targets accordingly to achieve monthly and annual targets.

• Process eligible expense claims for volunteers.

• Report on recruitment progress to various stakeholders to ensure optimal placement fill rates and contribute to required monitoring and evaluation activities.

• Conduct and Facilitate volunteering and system related training and refresher for CPOs staff.

• Conduct welcome home calls/debriefings with returned volunteers to ensure that project and placement specific feedback is collected, followed up and used for country program/project and volunteer management improvements.

• Act as main coordinator for respective country portfolios for volunteers between Canada Office and CPOs; negotiations, planning and management of expectations, communications support, and volunteer management support.

• Provide accurate monthly statistics regarding volunteer delivery for respective country portfolios to support Annual Report and Annual Report Process

Recruitment Marketing, Outreach, and Communications Support

• Coordinate with CPOs and Recruitment/Marketing to maintain alignment between volunteer supply and demand within the country/project placement portfolio.
• Creation of communications materials, translation, and liaison with the Communications team.
• Work with the Manager of V4D to identify and support recruitment marketing and outreach activities.
• Participate in recruitment marketing and outreach events periodically to support the recruitment efforts of the Communications team.

General

• Stay abreast of political and socio-economic development as well as programming priorities in assigned areas.

• Support in program development and design of project funding proposal as required based on regional/country responsibilities.

• Support Philanthropy’s fundraising goals by contributing to storytelling and other funder reporting requirements and creation of material for outreach and communications.

• Plan and participate in international missions to CPOs on an as-needed basis to perform recruitment training, volunteer management, and participate in meetings.

• Undertake specific job-related additional responsibilities from time to time, as may be agreed upon with their Line Manager

Key Collaborations

• Recruitment Coordinator
• Training & Development Advisor
• Travel and Safety Advisor
• Country Program Officers
• Philanthropy and Public Advocacy
• Human Resources (Health Insurance)
• Corporate Finance

POSITION REQUIREMENT

Essential

• University degree in Political Science, Social Sciences, International Relations, Administration Communications and Marketing, International Development, or any other relevant field

• At least 3-5 years of work experience in volunteer/consultant management or customers’ service

• Effective communication skills in English and/or French and/or Spanish

• Strong planning and priority-setting skills

• Solid project management skills to plan, track, coordinate, organize, multitask, and manage changing priorities.

• Ability to communicate and work effectively with people of diverse cultural backgrounds and multidisciplinary teams.

• Target oriented

• Honor the 6 ‘dimensions’1 of Cuso International: Positive and Realistic Commitment, Commitment to Learning, Flexibility and Adaptability, Self-Assurance, Working with Others, and Sensitivity to the Needs of Others

• Client orientation

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint), databases and web research

• Willingness to travel as required.

• Socially responsible and empathetic

Desirable

• Knowledge of Cuso International’s approach to development work
• Experience of working and living in a developing country
• Knowledge or work experience in any of Cuso International’s focus areas
• Trilingual is an asset

HOW TO APPLY

Cuso is committed to creating and fostering an inclusive culture. We strive to actively celebrate diversity, advance our equitable practices, and drive greater inclusion. We offer a comprehensive employee benefits package and insurance, generous days of paid time off, including vacation, personal days, and sick days, and more.

Please click the “Apply for This Job” button to submit your application no later than February 2nd, 2024, at 11:59PM (EST) for internal candidates only. Expressions of interest should be sent in English. Your résumé and one-page cover letter should demonstrate how you meet all the essential and any desirable qualifications. Please note that a confirmation email will be generated once you submit your application, but it may be directed to your spam or junk folders of your email inbox.

Cuso International is committed to the integrity of our volunteers, interns, staff, managers, board members and subcontractors in preventing sexual violence in the way we operate. This is done through a defined framework, code of conduct, values and guiding principles, as well as Cooperation Canada’s Leaders’ Pledge.

Keywords

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