Volunteer Coordinator

Job description

POSITION SUMMARY:

The primary objective of the Volunteer Coordinator (VC) is to coordinate the overall Feeding South Florida (FSF) volunteer program including the recruitment and training of volunteers for all FSF locations, special events, food drives, and other activities. This position will supervise volunteers and work closely with the Sort Coordinator and other team members to ensure a positive, meaningful, and fun experience for FSF’s volunteers. The VC is one of the most visible representatives of FSF and therefore must ensure excellent customer service. The ideal candidate is energetic, hard-working, organized, is a master multi-tasker, and thrives in a fast-paced environment.

RESPONSIBILITIES:

• Provide excellent customer service, facilitate a positive and meaningful experience for volunteers, motivating and assisting each volunteer as needed.
• Recruit, train, and retain volunteers and prepare job descriptions for all volunteer tasks including sort, events, office work, food rescue, etc.
• Maintain an up-to-date schedule of all FSF volunteer opportunities, including opportunities in each facility, both in the warehouse and in the general office.
• Maintain an up-to-date schedule of all volunteer recruitment efforts and opportunities, such as recruitment fairs, requests from groups for speakers, web sites, public service announcements, etc.
• Provide FSF representation for all such opportunities, seeking assistance from other staff or volunteers when necessary and advertising internally to those departments who require special volunteer talent.
• Work with the Communications Coordinator to prepare volunteer recruitment materials and disseminate information about volunteer opportunities through all appropriate media, such as the web site, e-mail groups, the newsletter, and other promotional materials.
• Maintain an up-to-date database of all prospective and actual volunteers, as well as records of all volunteer activities performed and provide current reports about such activities on a regular basis.
• Respond to requests, in a timely manner, for volunteer information that come through the FSF web site and help identify resources that may be useful for volunteer recruitment.
• Coordinate intake of volunteers including the completion of registration forms, training and orientation, and train other staff to conduct these activities in each branch.
• Design and implement appropriate ways to thank, recognize and honor volunteers for their efforts.
• Work directly with the Volunteer Sort Coordinator to ensure appropriate staff members are introduced to the volunteer group, pictures are taken, and all opportunities for involvement with FSF are conveyed to the volunteers.
• Promote the mission of FSF and engage volunteers to ensure the ongoing support of volunteers.
• Assist with the planning and execution of any sort, distribution and/or warehouse events.
• Assist the Vice President of Community Relations as needed.

Job requirements

QUALIFICATIONS:

• Bachelor’s Degree
• Positive attitude, energetic, good sense of humor – a “people person”
• Minimum two years of volunteer coordination experience, with customer service/relationship management experience
• Strong communication skills, with the ability to speak publicly and write well
• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns (Bi-lingual preferred)
• Ability to manage time efficiently, while under pressure in a fast-paced environment with multiple responsibilities.
• Ability to work productively without constant supervision.
• Experience and comfort with training and teaching others.
• Attention to detail, accuracy, and deadlines.
• Ability to exercise good judgment and discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
• Strong computer Skills: Word, Excel, Publisher, PowerPoint and other database proficiency.
• Flexibility and the ability to work as a member of a team on several projects simultaneously.
• Possession of a current and valid Florida’s driver’s license, liability insurance and a clean driving record.

WORKING CONDITIONS:

Hours of Operation: Hours of operation for this position are Tuesday-Saturday, 8:00 a.m. – 5:00 p.m., after business hours work may be required  occasionally throughout the year to meet specific deadlines.

Environment: This position works in a Warehouse environment with exposure to South Florida weather. There may be extended periods of standing and/or bending; listening, talking and/or visual concentration, writing and/or computer use. The noise in the work environment is usually moderate to loud.

Travel: FSF serves four counties so there is often same-day travel between the counties, using a personal vehicle, and occasional out of town travel for meetings, conferences, or special events.

OSHA Standards: Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.