VOLUNTEER COORDINATION MANAGER

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief The position is full-time and is responsible for efficiently and effectively coordinating volunteers across multiple programs and providing leadership to Volunteer Relations Coordinators while putting the volunteer experience at the forefront, both when preparing volunteers for their time on program and while on the ground.

Reporting Relationships

• Reports to Director of Volunteer Operations
• Roles reporting to position Volunteer Relations Coordinator(s)
• Approximate number of direct reports 2-5#

Key Accountabilities

• Guides and supports volunteers as they prepare for program; setting volunteers up for a successful and positive volunteer experience.

• Responsible for ensuring that volunteer applications for relevant programs are processed and handled appropriately.

• Responsible for recruitment and training of Volunteer Relations Coordinators and implementing a system of regular personnel evaluations.

• Responsible for pre-arrival communication with prospective and incoming volunteers, ensuring all inquiries are responded to in a timely manner.

• Create and maintain volunteer information working with the program team to ensure it is accurate and up to date and setting clear expectations for prospective volunteers.

• Maintains the accuracy of volunteer coordination data.

• Provides regular reports and updates to the Director of Volunteer Operations on the progress of the Volunteer Coordination on relevant programs.

• Have strategic input on the direction of the Volunteer Coordination strategy.

• We have decided to relax the requirement for Covid-19 vaccination for on program staff. While we still strongly recommend Covid-19 vaccination, along with other standard and travel immunizations as recommended by the CDC and WHO, Covid-19 vacation will no longer be required

• Perform other duties as required

Position Requirements

• Education Bachelor’s degree or equivalent experience
• Related Experience  A minimum of 6 months of experience working in volunteer coordination and/or customer service. Experience as a volunteer on an All Hands and Hearts program.
• Special Competencies/Certifications  Excellent written and oral communication skills and confidence working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office. Confidence in Salesforce (or similar CRM). Experience with customer relations preferred. The individual needs to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately.  Must have outstanding leadership and delegation skills.  The individual is able to manage a large workload and perform in a fast-paced environment.

Working Conditions and Physical Demands

• Home office environment
• Constantly operates computer
• Travel up to 30% of the time
• Living in communal environment while on program

Compensation & Benefits

• Compensation Typical starting salary is $35,000-$38,750 USD based on skills and experience, and up to $42,500 for highly qualified candidates. Annual pay increases may be available, up to a salary maximum of $50,000 USD

• Flexible working hours

• Unlimited PTO

• Opportunity to travel to program

• Medical, vision, and dental insurance plans (US Employees)

• Flex Spending Account (US Employees)

• 401K with safe harbor match for U.S. staff (US Employees)

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.

Keywords

volunteer coordinationcustomer serviceleadership skillsvolunteer experiencerecruitmenttrainingcommunication skillsGoogle WorkspaceMicrosoft OfficeSalesforceCRMfast-paced environment