Visitor Experience Officer

Principal Functions and Purpose of the position

This position supports the Operations Manager in delivering front-of-house and back-of-house services at WWF Island House Conservation Studies Centre to maintain the centre's operations. This involves operating the Panda Shop, coordinating and guiding eco-tour, creating visitor experience, and maintaining the building and surrounding area standards.

Duties and Responsibilities

Customer-focused - Front of house

• Responsible for Panda Shop operations, including providing retail service and managing the POS and inventory system to maintain accurate retail and inventory records.
• Support outdoor pop-up events to maximise contribution towards conservation and education through recruiting new members and donors.
• Manage the activities bookings system to coordinate booking and prepare for upcoming events.
• Meet and greet visitors and customers, proactively engaging with them by introducing the WWF brand, products, and services, including eco-tours, public events, and other activities across all centres.
• Prepare and conduct eco-tour for walk-in visitors and conduct post-tour follow-up with customers to promote other WWF experiences and products.
• Support Operations Manager to deal with memberships, subscriptions, enquiries,  feedback, and customer complaints.
• Ensure all facilities and services are available as scheduled.

Quality of service / Administration - Back of house

• Responsible for centre opening and closing.
• Responsible for room, venue, and catering setting before events and basic clean up after events
• Perform regular inspection of premises and equipment for preventative reporting and formulate action to maintain the premises, plants, machines, and other equipment are in good condition.
• Support Manager to assess health and safety and the cleanliness of premises.
• Ensure proper storage of workshop and operation materials and equipment.
• Support WWF activities and other ad-hoc duties as required.

General Requirements

• Holder of vocational training diploma in hospitality or customer service-related discipline.
• Minimum 1 year of work experience in retail, customer service, or event operations.
• Experience in using a POS system is preferred.
• Experience in leading and coordinating visitor tours or group activities is preferred.
• A Responsible, proactive, and customer-oriented person with a pleasant and outgoing personality
• A team player with good organising, communication, and interpersonal skills.
• Good command of Chinese and English
• Physically fit to perform outdoor duties and willing to work in adverse weather conditions.
• On shift working arrangement to support duty on weekends and public holiday is a must.

Interested candidates, please submit your application through https://wwfhk.bamboohr.com/careers/181

This is a local position to be based in Island House, Tai Po, Hong Kong.

We offer a 5-day work week and competitive rewards and benefits package to the right candidate.  Interested parties please apply with a full resume, stating your present and expected salary and available date. Only shortlisted applicants will be notified.

WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations.

To find out more about us, please visit our website at wwf.org.hk now.