Visitor Centre Officer

Job Highlight

• Annual Leave of 15 days

• 5-day work week

• Work at Hoi Ha, Sai Kung

This position is on a 12-month contract basis reporting to the Centre Manager. The position provides visitor services in the operation of Hoi Ha Visitor Centre (HHVC) and manages the daily operation of the reception counter and interpretation at the exhibition hall; guiding land-based public eco-tours and developing centre-based workshops/activities related to oceans conservation.

Duties and Responsibilities:

Customer focused - Front of house

• Provides day-to-day visitor services at the reception counter and exhibition hall.
• Supports the development, delivery, and enrolment of centre-based educational workshops, exhibitions, and festive events for families, the general public, and community groups.
• Handles inquiries and carries out customer feedback surveys.
• Conducts land-based public guided eco-tours on Saturdays, Sundays, and public holidays.
• Controls vehicular flow at Visitor Centre to facilitate the smooth flow of traffic and coach parking, ensures no unauthorised parking in or near the centre, and ensures the safety of visitors when using centre facilities.
• In addition to Visitor Centre, provides assistance to other visitors of Hoi Ha Wan Marine Park.

Quality of service / Administrative - Back of house

• Responsible for centre opening and closing, ensuring the premises are secure and safe.
• Support the Centre Manager to assess health and safety and the cleanliness of premises.
• Conducts inspection and arranges maintenance of equipment and exhibits of the HHVC with contractors.
• Implements proper security measures for all activities delivered at and through HHVC, as well as all data collected through check front visitor enrolment system.
• Implements visitors’ health and safety policy according to government standard.

Requirement:

• Possession of post-secondary education qualification in natural science, or any discipline related to environmental conservation.

• At least one year of experience in guiding nature education activities, customer service or counter inquiry service.

• Proficiency in Cantonese, English and Putonghua.

• Proficiency in MS Office; Possession of Photoshop, or Illustrator Skills is preferred.

• Possession of First Aid Certificate is preferred.

• Physically fit for outdoor work.

• Willingness to work during weekends and holidays is a must.

• A team player with good organising, communication, and interpersonal skills.

• Passion for nature.

Benefits:

• 5-day work week
• Annual Leave: 15 days
• Birthday Leave: 1 day
• Medical and Dental Insurance
• Life and Personal Accident Insurance
• Annual Health Checkup

The work location of this position is at the AFCD Hoi Ha Marine Park Visitor Centre, Sai Kung. Daily Transportation is available on WWF vehicles from Ma On Shan.

Interested parties please apply with full resume, stating your present & expected salary and available date through https://wwfhk.bamboohr.com/careers/191. Only shortlisted applicants will be notified.

WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations.

To find out more about us, please visit our website at wwf.org.hk.