Virtual Pro

Have you worked in a call center-type environment? Do you love being in contact with people and do you have an interest in sexual and reproductive health (SRH)? Then our Virtual Pro role is the right job for you!

The Company

Triggerise believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Triggerise has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Triggerise is like here.

The Job

As a Virtual Pro, you will communicate with our young user base (aged 15-24) via phone calls, providing information about Tiko membership and SRH services, answering queries, and collaborating with colleagues to ensure smooth operations. Your role will be critical in gathering feedback from platform users before implementing a tech solution, by identifying non-compliant voices and flagging mobilizers engaging in misconduct.

About You

You have excellent verbal communication skills and thrive in a fast-paced environment. You're positive, self-motivated, and possess strong interpersonal skills, and are a team player.

Requirements

• A Bachelor's degree in Marketing, Communications or a related field.
• At least 1 year of experience working in a call center or customer service environment.
• Excellent verbal communication skills with the ability to connect with and engage our young user base.
• Proficiency in MS Office, with experience using Google packages being an added advantage.
• Must be based in Nairobi, Kenya.

The Rewards

At Triggerise we believe in being open, also when it comes to salaries. In Kenya, the salary bracket for this position is Ksh 76 900 - Ksh 115 000 gross a month. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:

• Great secondary benefits
• A personal development budget.
• Unlimited holidays, if you can make it work with your team you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website triggerise.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.