TIS Planning Advisor - China

LRQA is a global business that’s invested in the future of your career and the planet, fusing sustainability and purpose to drive positive change.  Operating in over 160 countries, we have earned our name as worldwide experts across assessment, advisory, inspection and cybersecurity services, helping our clients build safer, fairer, more secure and sustainable businesses.  Here, you’ll get to work for one of the world’s leading global assurance providers, alongside some of the best people in the industry, whose diversity and collective intelligence drives us forward.  In our culture of excellence, it is our people that reflect who we are, together sharing a burning ambition to succeed, alongside a strong sense of purpose and mutual respect.

You will be responsible for proactively responding to complex customer inquiries based on different business needs, such as corporate training, public courses, and business improvement services. Adhering to the client-centric principle, you will coordinate the collaboration and communication between internal and external stakeholders to ensure the smooth and high-quality delivery of various services. Experienced applicants can also provide support to colleagues who lack experience.

Responsibilities:

Build and maintain excellent relationships through proactive communication and action, ensuring contractual requirements and customer expectations are understood and refer opportunities for new business as appropriate.

Take responsibility for setting up training courses on our systems in line with customer expectations/ needs.

Take responsibility for the administration of training events in line with global and local business requirements.

·        This will include scheduling, managing enrolments, confirming trainers and equipment, managing external venue bookings, and managing accommodation bookings.

Take responsibility to collate and submit accurate management information, to assist with operational delivery and anticipate future demand.

Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Escalate operational issues as appropriate.

Take responsibility for the accuracy and completeness of data in our systems.

Liaise with the invoicing team to ensure effective and timely invoicing of accounts.

Proactively carry out tasks at the request of managers and proactively contribute to team meetings and initiatives.

Mentor colleagues and share knowledge of our products, processes and designated customers.

Develop a thorough understanding of BA&IS products, services, systems and processes.

Requirements:

Degree (Bachelor/ Master) with a minimum of 2-3 years of work experience in Client Management preferably in a service industry.

Strong communication, interpersonal and relationship-building skills.

Take responsibility for delivery customer needs.

Ability to proactively understand and assess issues, devise solutions and see them through to resolution.

Build and support teamwork, engaging actively and supporting others.

Proficiency in MS Office – a must.

Good command over English and Chinese (written as well as spoken).

Keywords

Client ManagementCommunicationRelationship-buildingMS OfficeEnglishChinese