Technology Engineer

About the Oversight Board

The Oversight Board makes binding and independent decisions about the most challenging content issues on Facebook and Instagram. Members of the Board include Helle Thorning-Schmidt, former Prime Minister of Denmark, Tawakkol Karman, Nobel Peace Prize winner, Michael McConnell, Director of Stanford’s Constitutional Law Center, and many other diverse leaders and thinkers from around the world. The Board issued its first decisions in January 2021.

The Oversight Board Administration is the team of full-time staff who support Board Members in carrying out their duties. The Administration has a presence in London, San Francisco and Washington, D.C., and operates with a global scope.

You can learn more about the Board at www.oversightboard.com.

The Role

As a key member of the Technology Team, the Technology Engineer will work diligently to provide human centric customer experience to all our organisation. Reporting to the Director of Technology, the Technology 3rd Line Support Engineer will diagnose and resolve network Infrastructure, MS Azure, Amazon Web Services, Cyber Security & enterprise tooling issues. The Technology Engineer will be required to work on both tactical and strategic projects working closely with other areas of the Technology Team.

The Technology Engineer responsibilities include resolving network issues, including Zscaler support, managing security vulnerabilities, user accounts and privileges, and managing all Enterprise tooling (SAAS) requirements. The post holder will be responsible for security vulnerability management, testing & deployment of patches, supporting technical projects & provide technical guidance & support to other team members.

The post holder will be:

• Working as part of the Technology Team, to be responsible for day to day support for Technology services.
• Responding to requests for help from end users and other members of our team.
• Setting up and installing new computers, networks and software.
• Setting up user accounts and profiles.
• Onboarding and Offboarding of members of the OSB.
• Packaging & Installing updates to software applications and systems.
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.
• Maintaining security and vulnerability alerts and remediation of the fixes
• Diagnosing and fixing network problems, hardware or software faults.
• Maintaining inventories of hardware and software.
• Keeping a record of issues and faults along with solutions, for future reference.
• Providing user training and developing support guides.
• Providing support on external events with all AV setup and configuration
• Continuous development and improvement for all process, technologies and solutions.
• Working on tactical and strategic projects.
• Occasionally work flexible hours to ensure users have the support required and for the delivery of strategic projects.

This role will be based out of the Administration's office in Washington D.C. Oversight Board offers flexible hybrid remote working, so we welcome applications from those based in the Eastern US to allow for collaboration of time zone.

S****kills & Experience

• Team player
• Excellent customer service skills
• Training and support capabilities
• Can work autonomously as part of a global team
• Experience of Agile working and ability to work in a dynamic fast paced environment
• Cisco Meraki Hardware and cloud administration
• Networking experience (Proxy, LAN, WIFI, 802.1x, EAP)
• Zscaler Admin in ZIA, ZPA & ZDX including configuration and management of alerts
• Amazon Web Services admin including EC2 and S3 admin
• Domain management including setting up and maintaining SSL, DNS records
• Vulnerability and Security management with change control
• Good working knowledge of Virtual desktop environments
• HubSpot cloud – administration
• System Administration in Microsoft Stack (Azure AD, Endpoint MDM, Exchange, SharePoint)
• PowerShell / Linux scripting
• Windows, Apple macOS & iPad/iPhones device setup and configuration
• WordPress VIP backend support and administration
• Laptop and iPhone build and troubleshooting
• Zoom Administration and setup of Zoom Rooms and devices
• Slack Administration
• SAP Concur administration
• Microsoft Office 365 management and configuration
• Creative mind-set, working towards continuous improvement

Desirable skills and experience:

• Oracle NetSuite administration
• Google Workplace administration
• Tableau cloud admin
• Figma
• Salesforce
• Website admin
• Interest in Devops
• Bamboo HR
• OneTrust Vendor management
• Wrike Project Management tool

What we can offer you

As well as a competitive annual salary of circa $115,000, we also offer a market leading benefits package, covering a variety of areas, both professional and personal. These benefits include:

• A generous 9% employer contribution towards the 401(k) plan with no requirement for you to contribute;

• An extensive healthcare package including medical, dental and vision plans offering coverage for you and your family;

• Comprehensive short-term and long-term disability, life assurance and business travel insurance packages providing financial support in events of ill health, injury etc;

• Progressive family friendly benefits including a robust paid parental leave policy;

• A generous lifestyle subsidy to provide financial support for eligible childcare and wellbeing costs;

• A generous home working and commuting allowance to provide financial support for remote and/or office working;

• A training allowance to support both your continuous professional development and professional membership;

• 22 days of paid time off per calendar year, in addition to statutory public holidays;

• 5 study leave days per calendar year to support professional development;

• 2 'recharge' paid vacation days per calendar year;

• 2 'personal' paid vacation days per calendar year

• Festive season time off (between Christmas and New Years)

Oversight Board is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, mental or physical disability, gender, gender expression or gender identity (including transgender status), gender reassignment, marital or civil partner status, pregnancy (including childbirth and related medical conditions) or maternity, race, color, creed, nationality, ancestry, citizenship status, ethnic or national origin, religion or belief, sex, sexual orientation, military and veteran status, protected medical condition as defined by applicable state or local law, genetic information, and any other characteristic protected by applicable federal, state, or local laws and ordinances.

We welcome all applications for this role. Applications will be reviewed on a rolling basis until the position is filled. If you are submitting an application, please note that we will only be in touch if your application is shortlisted for interview. Please see our privacy notice here.

If you would like to keep updated with the work of the Oversight Board and future opportunities, please follow us on our LinkedIn page.

Keywords

Technology EngineerCustomer ExperienceCyber SecurityNetwork InfrastructureMS AzureAmazon Web ServicesEnterprise ToolingSecurity VulnerabilitiesUser AccountsTechnical ProjectsZscalerSAASVulnerability ManagementNetwork ProblemsHardware FaultsSoftware FaultsUser TrainingAV SetupConfigurationProcess Improvement