Technical Support Specialist - Italian Speaking

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people_._ Do you want to make a difference with your work? We are searching for a Technical Support Specialist - Italian Speaking. Join our team now!

What INNIO offers you:

• A fast-growing international business environment
• Being part of a young, supportive and enthusiastic team
• Learning opportunities, other development opportunities to craft your career path
• Flexible working time
• Hybrid working model - we work both from our office and home office
• Private Health Insurance

In this role you will be responsible for:

• Process & metrics, support the visibility on resolution performance to increase customer satisfaction
• Establish & grow a common culture of the whole Tech Support and Field Service team, emphasizing the use of global tools, processes, approaches, responsiveness mindset & communication
• Work individually on the following tasks: Commissioning/Start-up, Maintenance, Overhaul & Repairs and Troubleshooting of Jenbacher Engines and supplied packaged accessories (generators, low & medium voltage, Gas Supply, Controls and PLC controllers)
• Work with distributors/customers to evaluate pre-commissioning check lists for completion and accuracy
• Work with INNIO Service Technicians, service partners and customers to identify/track critical quality issues during Start-up/Commissioning, Overhauls & Repairs, Upgrades and maintenance works and drive resolution
• Propose, initiate, work out and implement service projects to increase customer satisfaction
• Regularly perform site assessments, onsite support for customers for trouble shooting aspects and to root cause analyzing and report findings

**Your profile:
**

• University degree in electrical or mechanical engineering or equivalent

• Professional command of Italian and English (both written and spoken)

• Minimum of 5 years relevant experience in a technical role or with issue resolution exposure within (Field-) Service

• Strong customer service mindset and strong skills to drive, support, empower and inspire the service teams as well as customers

• Technical attitude, complemented by strong business acumen including basic IT skills (MS Excel, Outlook, etc.)

• Experienced in communicating with customers efficiently & dynamically

• Self-starter with an eager to learn attitude

If you do not see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.