Technical Service Director

The Company

Tiko believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 6 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa, Burkina Faso, and Zambia. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.
Tiko has offices in South Africa, Zambia,  Kenya, Ethiopia, Burkina Faso, Uganda, the Netherlands, UK and Portugal. Globally, our team consists of +180 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

For this role, we are looking for applicants based in Kenya, Uganda, South Africa, Ethiopia, Burkina Faso, or Zambia

The Job

We are seeking a highly skilled Technical Service Director to lead the implementation of technical services across all Tiko markets. In this role, you will oversee the implementation of Sexual and Gender-Based Violence (SGBV) and Mental Health services, while also managing the Quality Assurance and Partnerships departments to ensure high standards across all areas. Key responsibilities include:

• Develop a strategic plan for the department, focusing on integrating technical services into operations

• Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality

• Contribute to standardisation of  the user journey for each technical service across our markets

• Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers

• Ensure alignment with national guidelines for technical services in each market

• Build internal capacity to adhere to new standards across all offers and markets

• Document learnings around the implementation of new offers to enhance future efforts

• Ensure the achievement of deliverables for technical services in all markets

• Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

About You:

You are a strong, dynamic leader with the ability to build and scale a department from the ground up. With a strategic mindset, you can create and implement effective strategies while providing hands-on support to your team when needed. You have a deep understanding of Sexual and Gender-Based Violence (SGBV), Mental Health, Quality Assurance, Service delivery partnerships and how to acquire, strengthen and maintain them particularly across Tiko’s operating  markets in Sub-Saharan Africa. You thrive in fast-paced environments, balancing big-picture thinking with a willingness to dive into the details to ensure success.

Requirements:

• Background in Public Health with proven experience in designing and measuring public health programs (mandatory).

• Minimum 10 years of experience working with SGBV,  Mental Health, Quality Assurance and Partnerships.

• At least 3 years in a similar role, leading the strategies and the department for SGBV,  Mental Health, Quality Assurance and Partnerships.

• Strong collaboration skills with experience working with governments in Sub-Saharan Africa

• Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP)

• Excellent project management, written, analytical, and documentation skills.

• Ability to translate health systems processes into user journeys and understand implementation on the ground

• Strong knowledge and experience in MERL is a great advantage

• Experience working in digital health is a plus

The Rewards

At Tiko, we believe in being open, especially when it comes to salaries. The gross monthly salary brackets for this position are R78,828 -  R118,242 in South Africa, Ksh574,706 - Ksh862,059 in Kenya, €3,594 - €5,391 in Ethiopia, CFA1,761,600 -  CFA2,642,400 in Burkina Faso, and UGX18,083,325 - UGX27,124,987 in Uganda. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:

• Great secondary benefits
• A personal development budget
• Unlimited holidays, if you can make it work with your team you’re good to go
• Growth opportunities
• A product to help shape as we grow, to leave your mark on how we do things
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations

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Tiko prioritises integrity in our workplace and respects your privacy

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme_. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures._We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.

Keywords

Public HealthSGBVMental HealthQuality AssurancePartnershipsCollaborationProject ManagementDigital HealthMERL