Technical Presales Lead

This is your chance to make a difference and take us to the next level!

We are looking for a Technical Presales Lead to join us on a permanent basis, based in Melbourne, Brisbane or Adelaide (with hybrid flexible model).

This role offers a unique opportunity to leverage your sector knowledge and experience of client and case management while working with senior members of the Client and Case Management (CCM) Delivery team and Customer Engagement Team (CET). You will fulfil an important function in the CCM Delivery team by assisting Infoxchange to win new business and plan successful project solutions and projects. The role will facilitate the presales engagement with customers who are interested in deploying our CCM software from initial contact through to proposal sign off.

If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

About Infoxchange Group

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With over 180 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting Indigenous communities, women, youth and families.

Our products and services are used by over 25,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.

About the role

In this role you will apply a sound knowledge of CCM and the community services sector to understand an organisation’s program and service offerings and establish the suitability, size and scope of each opportunity. You will work closely with members of CET to bring new organisations onto CCM and to continuously improve the ability of Infoxchange to win new business. As such, this role is a significant revenue contributor to the Community Sector Product Services and Technology team for Infoxchange.

You will also work closely with the Delivery team to ensure that a customer’s high-level needs are understood and a proposal presented to a customer describe well-scoped and meaningful projects that fit the customer’s needs and capabilities. You will identify the appropriate starting point for an implementation based on customer needs and describe the scope, price and timeline inputs for the proposals before handing over to a project team to deliver the work.

You will:

• Serve as the CCM Delivery team subject matter expert throughout presales engagements with prospective customers
• Work with the CET to size and qualify leads
• Utilise sector knowledge, and Infoxchange’s expertise, to analyse customer programs, services and needs, and define the high-level scope of an opportunity
• Support CET throughout the sales cycle, with product and technical expertise and by leading product demonstrations
• Lead the development CCM proposals, coordinating descriptions of project scope, price, and timelines
• Determine the appropriate starting point for analysis and/or deployment project phases based on your understanding of the customer needs and the high-level scope
• Work with the CCM Delivery team to manage and communicate lead times for new CCM projects to all stakeholders
• Document information about the customer scope and project consistently for thorough handover to the delivery team
• Assist the CCM Delivery team to respond to new requests from existing customers
• Manage and prioritise presales activities across multiple opportunities
• Provide continuous visibility of pipeline and work in progress to stakeholders

About you

• To succeed in this role at Infoxchange, you will demonstrate:
• Experience working with software or SaaS applications
• Ability to size and qualify leads from new and existing customers
• Experience participating in sales activities, including the ability to provide product demonstrations and respond to informal and formal RfX
• Sound knowledge of how customer centric business processes are supported by CCM software
• Relevant leadership experience defining and scoping customer solutions
• Bid management experience an advantage
• Strong understanding of the community services sector
• Demonstrated stakeholder management skills and negotiation techniques
• Ability to engage with abstract concepts and intangible requests and ground them in concrete examples, clear descriptions and actions
• Ability to manage ambiguity and navigate through uncertainty
• Ability to work independently on complex work, while acting as a team player
• Able to manage competing priorities and expectations across internal and external stakeholders
• Excellent relationship building and persuasive presentation skills
• Excellent interpersonal, oral, and written communication skills

The Offer:

An awesome team to work with, and a salary of $100,000 plus superannuation, 17.5% annual leave loading, eligibility for salary packaging benefits and additional benefits as below.

Benefits

We’re passionate about taking care of our employees, so working with us means that you will enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (Paid parental leave supplement, annual leave loading)
• Salary packaging options
• Health & wellbeing program
• Great learning and development opportunities
• Employee rewards and recognition
• Carbon neutral offices
• Public transport discounts

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.