Technical Data Analyst Waukesha Engines

Job Responsibilities:

• Monitor and analyze customer data remotely as part of a Remote Operating Center (ROC) AND proactively identify machine anomalies and notify customers with recommendations.

• Develop and test analytics to strengthen the digital services value proposition, while minimizing internal cost

• Develop effective internal and external communications to provide guidance on major issue resolution.

• Work with engineering to monitor new analytics and updates

• Support new product validation testing

• Monitor and track customer KPIs

• Create and communicate custom reports for specific customers

• Support APM connectivity and become knowledgeable with APM hardware

• Support myPlant APM connectivity for INNIO Waukesha, this includes coordinating hardware requirements, coordinating with customers, coordinating with INNIO teams (PLM, Engineering, Digital, and Controls)

• Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through internal Issue Resolution systems

• Provide technical data and information to channel partners and customers

• Participate in the root cause analysis process by providing data when requested, attending review meetings and communicating solutions to the field support teams

• Attend training courses and review training materials as requested

• Adapt to changing site conditions/requirements to be able to order the right hardware, effectively direct customers, and troubleshoot connectivity issues.

Qualifications/ Requirements

· Bachelor’s Degree in Engineering or Engineering Technical Degree from a University or Technical College plus minimum of two year’s work experience OR an Associate degree in related technical field plus minimum of 3 year’s work experience.

· Ability and willingness to travel 30% of time, domestically and internationally, as required

· Legally authorized to work in the United States without sponsorship. We will not sponsor individuals now, or in the future, for this job

Desired Characteristics

· Strong general computer/Windows skills

· Working knowledge of internal combustion engines

· Demonstrated ability to work with a cross-functional teams

· Strong customer relation skills

· Strong problem solving skills

· Strong Communication Skills

· Commercial sensitivity with a focus on customer needs

· Project Management experience

· Working knowledge of industrial communication protocols such as Modbus RTU, TCP, CAN and OPC

· Wiring, hardware and communication troubleshooting experience

· Interest in developing IoT platforms, ability to derive insights from data, and use insights to optimize business/team performance

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.