Team Leader - Probation Services - Humber

Overview

We are Forward, the social enterprise that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 30 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Forward Trust now delivers services within the Commissioned Rehabilitative Services (CRS) as part of the Ministry of Justice’s new probation system, procured by Regional Probation Directors to provide flexible, responsive services to help break the cycle of reoffending.

What you will be doing?

You will be working remotely as part of a flexible, multi-disciplinary team, covering boroughs across London as a Team Leader in the Dependency and Recovery Services as part of the CRS probation system.

You will be managing a team of practitioners (Recovery Navigators) delivering Dependency and Recovery Services to adult male prison leavers and those on community orders within the Probation services, supporting to implement their action plan and navigate their recovery journey, building trust, and providing support/continuity of contact and signposting.

The Dependency and Recovery Service should not duplicate provision where Clinical Commissioned Services are already in place, instead you will work to ensure POP’s access and sustain engagement with statutory and existing provision to include building motivation, practical assistance and ongoing support and/or achieve controlled dependent behaviour or abstinence with the aim to reduce re-offending.

On a daily basis you will be allocating caseloads, managing a small number of complex cases, supporting and developing your team, and ensuring deadlines and quality standards are met. You will be responsible for delivering on performance targets set by Forward Trust and Commissioners. You will support the Service Manager to ensure data accuracy and data submission deadlines are met.

At times you will be the most senior representative available/on site and will be required to deputise for the Service Manager to ensure the smooth running of the service. You will be in a position of trust and building an excellent relationship with your manager will be a priority, as well as collaborative working relationships with partner agencies.

You will be responsible for adhering to the targets set by Forward and the local commissioners. Co-operative working relationships with other partner agencies and probation staff are vital to this role.

In addition to Monday-Friday we will provide out of hours support, so some degree of flexibility will be required (eg. evenings 5– 9pm/weekends 9am–5pm) provided virtually 1:1 and through an online and telephone helpline.

You may at times be required to attend our head office for training.

What we are looking for?

• Demonstrable experience in the management of teams, performance and development.
• Genuine interest and experience in motivating and developing people.
• Experience in key relationship management both internally and externally.
• Knowledge and experience of implementing formal procedures and policies.
• Excellent problem solving and negotiation skills.
• Project and time management skills.
• A qualification in Management at Level 3 or demonstrable experience in a comparable role.
• Proactivity – Quick thinking with a high level use of initiative.
• Resilience – Solves problems, takes learning on board from mistakes to aid personal and professional growth.
• Adaptability – Can work in fast-paced changing environments.
• Confidence – Has confidence in own abilities, has good eye contact and able to communicate clearly and concisely.
• Team Work – Works in harmony with colleagues to deliver results.
• Open to Feedback - Open to constructive feedback in order to further develop.

What we offer

We value the dedication and commitment of our employees by rewarding them with market-leading pay and benefits.

We also offer:

• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Person specification

Team Leader - Probation Services - YATH - Job Description 2022