Team Lead - Project Delivery

We are seeking an enthusiastic and motivated Team Lead - Project Delivery to bring to life Infoxchange’s mission of Technology for Social Justice. This role may be based in either our Brisbane or Melbourne offices.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

About the role

The Team Lead – Project Delivery role provides an exciting opportunity for a person with proven experience in product implementation and stakeholder management to lead and empower a team of Implementation Consultants. The role will perform a key function in supporting the team and oversight of multiple concurrent projects of medium to large complexity.

This is a leadership role responsible for defining engagement practices with key customer stakeholders. Working closely with project managers, to advise on the scope, solution, deliverables and transition into support for individual projects, including contributing to project planning, workshop facilitation, requirements gathering, scope development, and overall management of the Customer experience.

The position includes substantial customer contact, including pre-sales liaison, senior facilitation skills, solution design and knowledge of training and support requirements. This role includes as needed quality assurance, application configuration, documentation, and testing work.

The position requires relationship building across Infoxchange offices in Brisbane and Melbourne.

Key duties and responsibilities

• Ability to learn the product whilst performing Team Lead duties.

• Manage a team of consultants and assist them to undertake their work on projects and perform their daily tasks.

• Ability to be ‘hands on’ with a proportion of your duties working on Project activities alongside your Team.

• Mentoring, guidance, and regular supervision to team members.

• Conduct performance reviews and facilitate a culture of professional development and continuous improvement, as agreed with, and supported by, the CCM Consulting Manager.

• Work with the CCM Consulting Manager to ensure that resource allocations are planned and monitored and support the incoming pipeline of project work .

• Peer review Teams scope documentation and estimates and respond to approval requests for quotations within delegated thresholds.

• Contribute, consult, and be informed on broader product strategy and planning with the product team, technical services team and Infoxchange management.

• Assist with creating and maintaining documentation such as user guides, process documentation, product configuration guides, project documentation and quotes, proposals, and tenders.

About you

• Experience working in a SaaS environment, including requirements gathering and implementation of the product.
• Able to demonstrate excellent written and verbal communications skills, including the ability to deliver internal and external, demonstration, presentations, and workshops.
• Strong business analysis and requirements gathering background, able to interpret the user story and provide fit for purpose solutions.
• Proven ability to think strategically and tactically.
• Previous experience mentoring and developing individuals in a team environment.
• Able to manage stakeholders at a variety of levels in government, non-government and community organizations.
• Proven customer engagement and business development capability
• Solid knowledge of project delivery/management methodologies.

Desirable

• Ability to configure client and case management solutions using SRS or another application.
• Knowledge of HTML, SQL and/or Javascript
• A good knowledge or previous experience of working in the health and/or community services sector
• Tertiary qualifications relevant to the position and/or demonstrated professional experience

What we offer

1. A base salary of $110k plus superannuation and 17.5% annual leave loading.
2. Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au)
3. Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Benefits for new parents
• Great learning and development opportunities
• Employee reward and recognition program
• Carbon neutral offices
• Public transport discounts

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 180 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at https://2023.infoxchange.org/

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.