Systems Engineer - Office 365

Overview

The Systems Engineer – O365’s primary responsibility is to manage the design, administration, security, effectiveness, and support for Microsoft Office 365 services, including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office. In addition, this position is responsible for supporting the organization's overall technology infrastructure.  This position will take an active role in providing high quality end-user support, project management and recommending organizational solutions.

Responsibilities

MS Office 365 Engineer (75%)

• Design, deploy, and manage Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, MS Office suite of products and other cloud technologies
• Monitor and maintain the health of Office 365 services and infrastructure
• Develop and maintain documentation, procedures, and policies for Office 365 services
• Collaborate with other IT teams to integrate Office 365 services with existing systems and services
• Configure and administer system security, compliance, and data protection features, such as multi-factor authentication, conditional access, and data retention policies
• Assess system vulnerabilities, identifying opportunities to optimize system performance
• Develop and implement best practices for managing user accounts, data storage, and collaboration tools
• Stay current with new features and updates to the Office 365 platform.  Plan and manage implementation and introduction of enhancements to Ampact users

IT Support (15%)

• Develop and implement technology strategies to support the goals of the organization
• Provide technical support for users and troubleshoot complex technical issues, explaining complicated technical concepts in easy-to-understand ways for users
• Assess user training needs
• Creates instructional tools and resources for staff and members
• Respond to helpdesk tickets, diagnose, track and resolve technical problems
• Analyze patterns of helpdesk support requests to identify and address the root cause of issues
• Ensure compliance with company policies and industry standards
• Work closely with Managed Services Providers to ensure excellent customer service

Technology Strategy (10%)

• Work closely with the Sr. Director of IT to create request for proposals, interview technology vendors, and select the right partners for upcoming projects
• Discover internal technology use trends and recommend changes to increase ease of use and productivity
• Manage IT projects involving system changes, deployment, design, integrations, and process improvement
• Collaborate with others to determine organizational system and technical needs; design solutions and systems to meet current and future needs
• Maintain a supportive and positive attitude towards staff, members, and vendors to support user adoption and provide confidence with end users

Qualifications

Minimum Education

• Bachelor’s degree or equivalent related work experience

Minimum Experience

• 3-5 years of experience in Office 365 system management, administration and support including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office

• 2 years of experience providing help desk and desktop support services

• Experience providing strategic and tactical recommendations for improving business processes by leveraging technology

• Experience managing IT projects – implementations and process improvement

  • Excellent oral and written communication skills include ability to write clear technical and process documentation, ability to listen to understand individual and collective needs within the organization
  • Demonstrates strong customer service orientation
  • Ability to communicate to non-technical users in a proactive professional way
  • Strong independent work ethic and follow through
  • Demonstrates accuracy, attention to detail and monitors own work to ensure quality
  • Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events
  • Ability to prioritize and perform multiple tasks simultaneously
  • Other experiences preferred: Google Workspace management, database administration, and technology architecture and design

Physical Requirements

Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions.

This position requires the ability to:

• Travel locally and statewide as needed to attend meetings
• Communicate effectively with people/groups in multiple settings within and outside the organization
• Effectively utilize existing and emerging technology to achieve required results
• Transporting of moderately heavy objects up to 25 pounds