Systems & Salesforce Administrator

Exponent Partners is seeking a talented and experienced Salesforce Administrator who is passionate about applying technology for social benefit to join our team. Do you want to change the world by supporting our transformative work with nonprofits? Do you inspire others to do good work? If so, read on! Exponent Partners is seeking an experienced Salesforce Administrator for our internal technology systems.

The ideal candidate is highly motivated, collaborative, adaptable, and experienced in administering and improving Salesforce.com to streamline and enhance core business needs and mission success. This is a remote role for a fully virtual company.

What We’re Looking For:

• BS or BA degree or equivalent experience

• Minimum 2 years experience in a salesforce administrator position

• Business Skills:

• • • Highly organized, responsible, and attentive to scopes with the ability to successfully manage to and meet timelines and project details
    • Excellent presentation, meeting facilitation, documentation, and relationship building skills
    • Excellent written/verbal communication and client-facing skills with a demonstrated ability to successfully communicate with non-technical resources about technical issues
    • Experience working with and/or leading diverse teams

• Information Systems Management Requirements:

• Experience with Salesforce.com platform

• Salesforce Administrator certification required

• Demonstrated passion for technology, learning and sharing knowledge

• Experience with Salesforce-related technologies such as Pardot, Certinia PSA, Conga, Adobe Sign, Cirrus a plus

• Flexible and able to work in a fast-changing, demanding environment

• Experience with business systems technology: 1Password, Calendly, Confluence, Google Workplace Suite, Jira, Zoom, Lattice

What You Will Be Doing:

• The role serves as the primary point of contact for the service desk, ensuring timely and efficient resolution of operational issues and system enhancements. With a strong customer service mindset, the position focuses on supporting business functions and driving continuous improvement. Key responsibilities include coordinating troubleshooting efforts, managing system updates, and ensuring seamless communication between technical teams and end users.
• Perform business and technical analysis, document user stories, business process flows, and create comprehensive business requirements and user-centered design documentation.
• Design and implement customizations and enhancements, including creation of custom objects, workflow rules, automated actions, process builder, flows, etc.
• Manage the testing process; create test plans and scripts, coordinate participants, and evaluate results.
• Provide users with technical support, and log and track system problems through resolution.
• Mobilize users to perform data upkeep through duplicate management, report management, and dashboard development.
• Manage security, users, roles, profiles, groups, queues, lists, and other configuration variables.
• Engage and lead stakeholders throughout the project lifecycle discovery and requirements gathering to implementation within the scope of a business application project.
• Perform research, evaluate and identify new technologies for implementation.
• Provide ongoing end-user training, including one-on-one for new staff and ongoing education for all users as needed.

What You Can Expect:

• Competitive pay and total compensation package, including commission, a 401(K) employer match, and participation in an Employee Stock Ownership Plan (ESOP).
• Excellent benefits, including employer paid health coverage, and a generous vacation policy that grows over time.
• A fun and collaborative environment full of high-caliber professionals.
• Flexible, remote work environment with zero commute time.
• Opportunities for innovation and tackling complex challenges.

Who We Are:

Exponent Partners is a passionate, mission driven, organization that exclusively serves nonprofits.  We strive to be a changemaker that drives positive, progressive change using the tools at our disposal; and to build an organization that is good for our employees and that reflects the kind of values that we want to see in our community and society. We aspire to an organizational culture that is equal, diverse, curious, growth-minded, innovative, results-focused, and progressive - just like the society that we wish to be part of!

Exponent Partners is committed to building a diverse team that represents a variety of backgrounds, perspectives, experiences, and skills because we believe diversity drives innovation and impact.

Keywords

Salesforce AdministratorTechnologySalesforce.comBusiness SystemsTechnical AnalysisUser StoriesBusiness ProcessUser-Centered DesignCustomizationsTestingData UpkeepSecurity ManagementEnd-User TrainingNew Technologies