Summer Internship: Demand Response Product Operations

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. We’re working with over 90 of the world’s leading electric and gas utilities to provide a personalized end-to-end customer energy experience that helps meet and accelerate carbon reduction goals. We are a certified B Corp, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking an Intern to join our Demand Response Operations team and help us achieve our ambitious goals for our business and for the planet. Our Demand Management solution is one of the largest and most robust programs of its kind, and as we enter another busy operational event season - we need the support of a highly motivated intern who will support our ability to provide a successful & enjoyable consumer experience throughout the summer.

This position is a great opportunity for a recent college graduate or college student to get their foot in the door with a competitive sustainably focused tech company. We encourage all applicants to highlight their interests, what they hope to gain from a summer position at Uplight and what about Uplight is attractive to them. Please review the articles at the bottom of this page to learn more information about the product line this role will be supporting.

What you get to do:

We are searching for a diligent, detail-oriented & results-motivated Intern to join our Demand Response Operations team for the Summer. You will primarily work with the operations team members, but will also gain experience working alongside client account managers, product managers, software engineers, implementation managers, & our utility customers.

Not only will you gain experience learning what it is like to work alongside a great team in a mission-driven tech environment, but you will learn the operational ins and outs of what it takes to make a large software solution successful for hundreds of thousands of people. You will also learn about what “success” looks like, from both a utility perspective when considering multi-year energy and carbon-reduction goals, as well as from an operational management and customer experience perspective.

• You will develop high levels of expertise in our Demand Response software product line, and use that knowledge to triage, analyze, and resolve escalated issues and questions reported through our ticketing systems.
• You will appropriately escalate operational issues within your team in an effort to meet operational targets and enhance operational performance.
• You will collaborate with cross-functional product and engineering teams, account management, customer support and customers to evolve the demand response products and provide the highest quality customer experience.
• You will learn how a climate tech operations team measures outcomes and program health.
• You will provide reliable support for your team members for new and ongoing projects.

We need a motivated individual who can take initiative and can work easily in a team-oriented, open, highly collaborative, agile environment with leading-edge technology. The team is primarily based out of Denver/Boulder, but this internship can be based remotely.

Skills and experience are important, but how you work and your willingness to learn matter just as much. So if you feel you would be a good fit with us, we encourage you to apply.

What you bring to Uplight:

• Passion for making a difference in the world and learning how managing energy consumption can support our world’s energy efficiency and sustainability efforts.
• Strong computer & multi-tasking skills—Microsoft Excel experience required.
• Experience working with large sets of data.
• Excellent communication skills.
• Experience working successfully with cross-functional teams.
• A curiosity to learn and ability to learn quickly.
• A self-starter mentality and ability to work with minimal guidance.
• Ability to work independently in a largely remote tech environment.
• Detail-oriented and excellent organizational and planning skills.
• The ability to identify process gaps and take the initiative to outline opportunities for improvements—critical thinking and thinking outside the box.
• Be ready, able, and willing to jump onto a call with your team members to help solve problems.
• Positive attitude to work effectively and collaboratively with your teammates.

Bonus Points:

• Experience with ticket management, Jira, and/or CRM tools like ZenDesk and Asana.
• Software development or other experience using technical languages such as SQL or Python.
• Basic HTML skills and CMS experience.
• Experience or demonstrated interest in the tech and/or utility industries.

Articles:

• https://uplight.com/blog/what-is-demand-response/

• https://uplight.com/blog/2022-a-retrospective-and-10-things-to-celebrate/

• https://uplight.com/blog/the-symphony-of-demand-management-orchestrating-a-great-customer-experience/

• https://uplight.com/blog/californias-heat-wave-and-the-grid-demand-response-in-action/

Salary Range: $18/hr-$20/hr (dependent on experience)

Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.