Summer 2024 Junior Technical Support Internship

Earthjustice’s IT team is accepting applications for one part- or full-time junior technical support intern to work with us for 10-12 weeks during summer 2024. We will accept applications from students who will have completed their first year at a technical college, community college, or 4-year undergraduate program by June 2024. This is a paid position. The successful candidate may work a hybrid schedule from our San Francisco, CA office or remotely during west coast hours.

Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; preserve magnificent places and wildlife; advance clean energy; and combat climate change. We partner with thousands of groups, supporters, individuals, and communities to engage in the critical environmental issues of our time and bring about positive change. We are guided by a passionate, ambitious vision for the future for people and our planet: until justice stands for all, we will never rest. We are here because the earth needs a good lawyer.

The IT team supports the 550+ staff who work across the nation. The junior technical support intern will provide software and hardware support to our staff and assist with tasks related to onboarding new hires, implementing changes for current staff, and offboarding departing staff. This will be an opportunity to develop technical, customer support skills relevant to a mission-driven, non-profit organization of this size and scale.

Responsibilities:

Under the supervision of the Director, IT Service Delivery, the intern will:

• Provide technical support for Earthjustice staff.
• Document the issues, steps taken to resolve them, and issue resolutions within the IT ticket system.
• Deliver exceptional customer service by effectively communicating with staff and ensuring that their IT needs are met in a timely and courteous manner.
• Take on assigned tasks related to the onboarding and offboarding of staff.
• Take on assigned tasks related to implementing changes to staff’s information.
• Assist with the coordination, shipping, and retrieval of equipment.
• Other duties as assigned.

Qualifications:

• Must be enrolled in an accredited technical training program or college during summer 2024. Those who have completed their first year by June 2024 will be prioritized.
• Must be available to work at least 20 hours/week.
• Proficient in Office 365 and Mac OS.
• Strong verbal and written communication skills.
• Detail oriented with good organizational skills.
• Ability to apply strong strategic, analytical, and creative thinking to solve problems.
• Awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations.

Compensation:

Internships at Earthjustice are paid. Undergraduate students will receive $18.07/hour, less applicable taxes.

To Apply:

Interested candidates should submit the following materials by February 21, 2024 via Jobvite. Incomplete applications will not be considered. Applications will be reviewed beginning February 22.

• Resume.
• Cover Letter.
• Click "add files" to provide proof of enrollment in your academic program (e.g., verification from your registrar’s office).
• Finalist(s) will be asked to submit 2 references, including one academic and one professional reference.

Information about our hiring process and tips for success can be found at https://earthjustice.org/about/jobs/hiring-process. Please reach out to jobs@earthjustice.org if you are having technical difficulties submitting your application. No phone calls, drop-ins, or hard copies. Earthjustice only considers applications submitted for current openings via Jobvite. Unsolicited resumes or resumes for posted positions that are not submitted via Jobvite will not be reviewed or retained.

Earthjustice is driven by a passion for justice, partnership, and excellence. Our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and to maintain an inclusive environment where all staff are valued and respected. As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information, or any other factor that is not related to the position.

For positions located within the City and County of San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Keywords

Technical SupportInternshipITSoftwareHardwareCustomer ServiceOnboardingOffboardingOffice 365Mac OSCommunicationOrganizational Skills