Student Services Manager

Description

About Us

UDayton Global is a joint collaboration between the University of Dayton and Shorelight. This innovative program expands the university’s efforts to educate students from around the world and ensure positive outcomes by providing international students with exclusive admissions services, academic and language support, and career growth opportunities to help them succeed.

Job Overview

The Student Services Manager (SSM) supports all aspects of student success for international students enrolled in UDayton Global programs. This role carries out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments.  The SSM is an entry-level manager role and understanding the holistic overlay of the academic, social, and emotional needs in the student life cycle is critical.  This role reports to the Managing Director (MD).

The Student Services Manager is a solid team player with an innovative approach to analysis.  He/She/They has/have data-driven decision-making abilities, provides a high level of customer service to all stakeholders that fosters relationships with university partners, and demonstrates excellence in problem solving. Having a hands-on approach to academic delivery and business growth is essential.  The SSM is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.  He/She/They has/have exceptional oral and written communication skills and manages time efficiently.

Essential Functions

Student Success

• Assist in developing programs that guide, prepare, and motivate students toward degree completion and progression
• Oversee the student services team in delivering key service components of the student experience, including housing and dining, pre-arrival and arrival support, orientation programming, and the events calendar
• Handle special student cases, including students experiencing significant personal and academic difficulties
• Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
• Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
• Teach or coach first-year transitional programming if applicable

Data and Technology

• Collaborate cross-functionally on data collection and analysis
• Provide required data and information to internal and external stakeholders, with an eye toward strategically planning future retention activities and creating the best possible experience for students
• Contribute to student services operations to ensure that systems and procedures are followed, and technology is used to streamline processes

Relationship Management

• Support mutually beneficial and scalable relationships with key contacts at various university departments and within the partnership to guide and improve processes
• Maintain effective and efficient processes to support student success such as tutoring structures, advising structures, and students of concern communication and protocols
• Participate in special projects and events, including familiarization tours, visits by recruitment teams and special guests, and cosponsored campus programs
• Ensure that the program adheres to the policies and standards of the university and continuously improves the program

People Management

• Recruit, develop, and retain team members and student workers to ensure productivity and engagement
• Engage in talent management activities such as goal setting, performance evaluations, stay interviews, development planning, and ongoing feedback to develop team members and achieve organization goals
• Provide coaching, counseling, and corrective action (when necessary) to team members
• Foster a culture that reflects Shorelight’s values

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s degree

• 2+ years’ experience in higher education or student-facing equivalent

• Experience working with students who face a variety of academic, social, or cultural challenges

• Experience with programs/event management, orientation planning and execution, and/or housing accommodations

• IT literacy (student information system/database, customer relationship management systems)

• Ability to work evening and weekend hours as needed

• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• Experience leading a team of people
• Experience in program evaluation and assessment
• Experience working successfully with non-native English speakers and working or living overseas
• Ability to read, speak and write in one or more languages other than English (especially Spanish, Mandarin, Arabic, or Hindi)

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UDayton Global is an Equal Opportunity Employer.

Keywords

Student Services Managerinternational studentsacademic supportcareer growthstrategic planstudent successcross-cultural developmententry-level managercustomer serviceproblem solvingdata-driven decision-makingteam playermultitaskingattention to detaildata analysisrelationship managementpeople managementsecurityhigher educationprogram evaluationnon-native English speakers