Shorelight is hiring a
About Us
UDayton Global is a joint collaboration between the University of Dayton and Shorelight. This innovative program expands the university’s efforts to educate students from around the world and ensure positive outcomes by providing international students with exclusive admissions services, academic and language support, and career growth opportunities to help them succeed.
Job Overview
The Student Services Manager (SSM) supports all aspects of student success for international students enrolled in UDayton Global programs. This role carries out parts of a strategic plan that supports students’ academic engagement, social integration, and cross-cultural development in their new academic and social environments. The SSM is an entry-level manager role and understanding the holistic overlay of the academic, social, and emotional needs in the student life cycle is critical. This role reports to the Managing Director (MD).
The Student Services Manager is a solid team player with an innovative approach to analysis. He/She/They has/have data-driven decision-making abilities, provides a high level of customer service to all stakeholders that fosters relationships with university partners, and demonstrates excellence in problem solving. Having a hands-on approach to academic delivery and business growth is essential. The SSM is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail. He/She/They has/have exceptional oral and written communication skills and manages time efficiently.
Essential Functions
Student Success
Data and Technology
Relationship Management
People Management
Security
Minimum Qualifications
Bachelor’s degree
2+ years’ experience in higher education or student-facing equivalent
Experience working with students who face a variety of academic, social, or cultural challenges
Experience with programs/event management, orientation planning and execution, and/or housing accommodations
IT literacy (student information system/database, customer relationship management systems)
Ability to work evening and weekend hours as needed
Eligibility to work in and travel freely to and from the United States without sponsorship
Preferred Qualifications
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required — Education, Criminal, Identity
UDayton Global is an Equal Opportunity Employer.
Student Services Managerinternational studentsacademic supportcareer growthstrategic planstudent successcross-cultural developmententry-level managercustomer serviceproblem solvingdata-driven decision-makingteam playermultitaskingattention to detaildata analysisrelationship managementpeople managementsecurityhigher educationprogram evaluationnon-native English speakers