Student Services Advisor

Description

About Us

UDayton Global is an innovative partnership between the University of Dayton and Shorelight. Together, they created UDayton Global’s International Accelerator Program (IAP), which combines intensive English- language instruction with courses, programs, and additional support to help international students succeed. Offering programs for both undergraduate and graduate students, both on campus and through Shorelight’s LIVE technology, the IAP expands the university’s efforts to educate students from around the world and ensure positive outcomes.

The University of Dayton is a top-tier Catholic, Marianist research university that stands as a leader in higher education and one of the preeminent Catholic universities in the nation. It is one of the largest private universities in Ohio, with enrollment of more than 11,500 students, including more than 8,300 full-time undergraduates. The university employs approximately 2,600 full-time and part-time faculty and staff and is distinguished by strong academics, research, and community involvement.

Job Overview

Student Services Advisors (SSAs) help develop and support student service programs and successfully execute support services catered to international students. The SSA delivers high-quality cocurricular and extracurricular support experiences while also offering guidance and mentoring, with an emphasis on international student housing support, insurance support, programming, advising and acculturation. The SSA collaborates within the UDayton Global team to enhance students’ social integration and promote cross-cultural development in their new academic and social environments.  This role reports to the Student Services Manager.

The SSA plans large and small events throughout the year, so strategic problem-solving with exceptional attention to detail is essential. He/She/They has/have a proven customer service approach to working with others, exceptional presentation skills, and excellent oral and written communication. The SSA is a team player who can work independently, is comfortable multitasking, and adjusts quickly to shifting priorities as well as manages time efficiently.

Essential Functions

Student Services

• Support programs that guide, prepare, and motivate students toward degree completion and progression
• Deliver key service components of the student experience, including housing and dining, pre-arrival and arrival support, orientation programming, and the events calendar
• Facilitate international student housing placements to ensure safe and comfortable living arrangements
• Address housing-related concerns and provide guidance on housing options
• Mentor, train, and coach students to support their skill development in goal setting, strategic planning, cultural competency, problem solving, and interpersonal relationships, among other areas
• Assist in the development, promotion, and implementation of programs to support student retention and socialization/acculturation
• Teach or coach first-year transitional programming if applicable
• Assist international students in understanding and managing their insurance coverage
• Coordinate insurance enrollment and renewal processes

Relationship Management

• Support mutually beneficial and scalable relationships with key contacts at various university departments and within the partnership to guide and improve processes
• Ensure that the program adheres to the policies and standards of the university and continuously improves the program

Data and Technology

• Maintain accurate records and reporting for assigned cohort of students
• Track data around ancillary products (housing, health insurance, etc.) and inventory (swag, linen packs, etc.) and submit proposals to Managing Director for budget availability
• Contribute to student services operations to ensure that systems and procedures are followed and technology is used to streamline systems and procedures; as relevant, assist in the creation of new processes
• Assist with the coordination of student satisfaction surveys and associated analysis, with an eye toward improving the student experience

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s degree
• Demonstrated interest in higher education advising, student services, or hospitality
• IT literacy (e.g., student information system or database, or customer relationship management systems)
• Ability to work evening and weekend hours as needed
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• Experience in higher education advising, student services, or hospitality
• Experience working with students who face a variety of challenging academic, social, or other needs
• Experience working with international students or customers in an administrative or academic capacity
• Experience planning and organizing events
• Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required — Education, Criminal, Identity

UDayton Global is an Equal Opportunity Employer.

Keywords

Student Services Advisorinternational studentssupport programshousing supportinsurance supportprogrammingadvisingacculturationeventscustomer servicepresentation skillscommunicationteam playermultitaskingrelationship managementdatatechnologysecurityhigher education advisinghospitalityIT literacyevening and weekend hourseligibility to work in the USmaster's degreeplanning and organizing eventsnon-native English speakers