Sr. Trainer/Advisor

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to
become a leading global assurance provider, bringing together outstanding expertise in certification, customised
assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we
and our clients can become tomorrow. By staying true to our shared values and combining decades of collective
experience, we support our clients in building a safer and more sustainable future.

What do we do?
We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks
they face. We serve a wide variety of industries, from food, beverage and hospitality to automotive, aerospace and
transportation.
From independent third-party auditing, certification and training; to consultancy services; to real- time assurance
technology; to data-driven supply chain transformation, our innovative end-to- end solutions help our clients
shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates £315m in revenue, and
supports more than 60,000 clients across a diverse range of sectors and markets.

The next chapter for LRQA
The future of business assurance is exciting and rapidly changing. New challenges and opportunities are arising all
the time. We’re adapting to these challenges by expanding our portfolio of services and aiming to become the
leading digitally enabled assurance provider.

In November 2021, Goldman Sachs Asset Management acquired the LRQA business from Lloyd’s Register Group, of
which it had previously been a part. Becoming an independent business accelerates our ambition to realise this
vision. We will now be able to:
• Invest in customer excellence.
• Build on strong foundations to lead the digital transformation of assurance.
• Invest to enhance our products and services.
• Accelerate the growth of the business and deliver on our sustainability strategy.

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership
team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational
period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At
such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.

Role purpose:
The main purpose of this role is a fee earning role, enhanced by the delivery of the training courses, executing
improvement services projects, designing and reviewing training materials, and managing junior and
subcontracted tutors

Key Responsibilities:
Innovate and create training solutions to develop and deliver programmes of work, courses and events that will
fulfil client requirements.
Design training programmes and materials for public and in-company courses and other events as required,
ensuring that all materials are consistent with BA & IS business assurance philosophy, brand and methodology.
Deliver courses and events as scheduled, adjusting and applying training techniques flexibly in response to the
needs and learnings tyles of groups and individual delegates.
Identify additional business opportunities, passing leads to appropriate sales colleagues.
Develop and deliver internal training for BA& IS employees as requested.
Within authorised area of specialism, undertake business assurance assessments in accordance with current
procedures.
Collate and submit accurate management information for corporate and/or other reports within deadlines.
Have sufficient broad knowledge of BA& IS products and services to able to discuss additional services with clients.
Maintain professional competence by keeping abreast of technical and other developments in own area of
expertise, maintaining CPD records ,updating BA & IS CV, maintaining professional registrations and producing
records of competence as required.
Take every opportunity to promote additional or higher value services.
Pass client feedback and insights to appropriate internal recipients.

Key health & safety responsibilities:
Eliminate or minimise employee exposure to risks by regularly reviewing the health and safety risk register,
applying appropriate controls, communicating results of risk assessments, and ensuring health and safety is
considered in the planning and execution of all LRQA activities.
Manage your own, and your team’s, compliance with health and safety rules, instructions, systems and legal
requirements to ensure employees are suitably trained and adequate resources are available to work safely

Behavioural Competencies (BCs):

Customer Focus
G3 – Takes responsibility for delivering customer needs
o Listens and asks questions to gain an understanding of customer needs and expectations
o Ensures that colleagues are aware of customer needs and understand how their role impacts the
customer
o Anticipates customer needs, actively seeking feedback to improve satisfaction
o Takes responsibility for resolving problems within the scope of his/her experience
Balances customer needs with safety, operational and commercial constraints

Team work
G3 - Actively includes, engages and supports others
o Values the input and expertise of colleagues, encouraging them to express their views and ideas
o Trusts and supports colleagues, seeking common ground to strengthen working relationships
o Assumes positive intent, resolving differences with others to achieve ‘win-win’ outcomes for
colleagues and customers
o Willingly shares knowledge and expertise with others
o Adapts personal behavioural style to work more effectively with colleagues and customers

Communicating & Influencing
G3 - Tailors and structures communication to specific audiences to engage and inspire
o Communicates clear objectives, expectations and purpose for the team, supporting them in taking
ownership
o Presents ideas logically, concisely and persuasively, adapting content and style for the audience,
using relevant and accurate data
o Communicates in a manner consistent with LR values and stays professional when challenged
o Encourages positive, open and 2-way discussion, demonstrating empathy, rapport and fairness
o Is approachable, fully involves others in decisions and ideas when appropriate, gaining commitment
and trust

Professional Expertise
G3 - Ensures professional competence and shares knowledge with others
o Is enthusiastic about sharing knowledge and experience with others
o Pursues appropriate learning, development and feedback opportunities to enhance own performance
o Keeps up to date with specific technical/professional/functional skills and knowledge
o Maintains awareness of latest legislation, regulation and standards and updates relevant
qualifications/CPD requirements
o Regularly reviews and updates their own PDP, supporting and encouraging others in their
personal/career development

Setting Direction
G3 - Considers the wider picture and brings this understanding to bear on decisions / actions
o Translates wider LR strategy into clear goals, priorities and expectations for the task/project/team
o Takes time to consider the broad implications and context of specific issues and actions
o Considers wider organisational priorities when making decisions and setting own priorities
o Able to navigate through a range of issues to define a clear way forward
o Questions the conventional, thinks laterally, considers ‘what if scenarios’

Commercial Acumen
G3 - Takes a commercial view when making decisions and taking action
o Demonstrates an understanding of how key decisions and strategies affect the top and bottom line
o Considers cost implications and benefits of actions and decisions with awareness of budget
o Balances time, cost and quality variables without compromising on health and safety
o Uses resources effectively and identifies appropriate alternatives /efficiencies
o Initiates improvements to cut costs, improve efficiencies or seize opportunities

Keywords

TrainerAdvisorTrainingCoursesConsultancyBusiness AssuranceRisk ManagementCertificationInnovationCustomer FocusTeamworkCommunicationProfessional ExpertiseSetting DirectionCommercial Acumen