Triggerise is hiring a
Have you developed procedures that ensure world-class services are offered to customers around the globe? Do you have a great eye for detail and experience in the health services sector? Read on because this role could be for you!
The Company
We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies. You can learn more about the work we do here.
All of our Triggerise offices are comfortable, open spaces filled with enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can hear more about being a part of the Triggerise team here.
We are open to remote work for this position and will happily accept applicants from Burkina Faso.
The Job
The Service Quality Specialist is responsible for coordinating and overseeing quality assurance for all health offers on the platform accessed by clients and provided by all Tiko providers. Day to day you'll also be:
About You
You have extensive experience in setting up quality assurance coordination processes across the various actors (franchisors, public sector etc). You have a global perspective of service quality processes. You are a customer-centric, passionate person, who is detail orientated and quality-focused. You have brilliant communication skills and have the ability to work with a diverse group of stakeholders.
Requirements
You are based in Burkina Faso
Minimum of 5-7 years experience in a quality improvement role.
Medical background is mandatory
Experience working in the health services sector (mandatory) preferably in SRH.
Exposure to implementing health quality improvement audits.
You have in-depth knowledge of modern Quality Management Systems and Processes.
Confident and clear English communication skills - both written and verbal (please note that the recruitment process and job will be conducted in English)
The Rewards
At Triggerise we believe in being open, also when it comes to salaries. The monthly salary bracket for this position is CFA804,823 - CFA1,207,235 gross plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.
In addition to your monthly salary, we offer you:
The Details
Interested? Apply now below and share your CV in English! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.
We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.