Service Engineer

Sistema.bio, creating value from waste.

At Sistema.bio, we firmly believe that the transition to renewable energy, the reduction of global greenhouse gas emissions, and the adoption of regenerative farming are crucial for ensuring a thriving world for both current and future generations.

We manufacture and distribute high-quality, cost-effective biodigesters across Latin America, Asia, and Africa. Our biodigesters empower farmers to convert waste into renewable energy and organic fertilizer, allowing them to reduce their carbon footprint, increase productivity, and operate more efficiently.

By providing access to innovative biodigester technology, Sistema.bio is dedicated to addressing the interconnected challenges of poverty, food security, and climate change.

We are on a mission to reduce 1% of global greenhouse gas emissions 🌱 🌏.

You have the opportunity to become an integral part of this impactful story!

Your mission at Sistema.bio:

Reporting to the Aftersales Service Manager or Asst. Manager After sales, the Service Engineer will be responsible for Daily Complaint closer & Follow ups, technical guidance to the customer and field team on site, Analyse service data and customer feedback to identify areas for process optimization, Training to Customer and field staff to deliver quality services and ensuring services meet the business need. He or she will assist the team of customer care, Field Service trainers & internal/external supervisors/ technicians to achieve the highest level of after sale services according to the global standards of Sistema.bio with the central focus on customer service and satisfaction

You’ll be in charge of:

• Min. 60 field visits per month for the quality audits after complaint resolution by Service technician.
• Closure of all customer service requests within Scope, time and cost targets.
• Track service delays and bottlenecks and solve them on the go to ensure service team efficiency.
• Ensure 100% quality and work process compliance by the team.
• Training of Service teams to strive for the highest order of customer satisfaction with their technical and communication skills.
• Consolidate after sale service data by developing technical documentation, reports and corresponding training materials.
• Recording After sales service data in SF/ Taro woks.

More about YOU:

Education:

Mechanical, Electrical Engineering degree

Key Experiences & Skills:

• 5+ years of rural after-sale service experience

• Work experience in the Biogas industry would be a great plus!

• You have strong problem-solving and analytical skills and are able to offer solutions on the go.

• You are extremely respectful towards farmers and field staff and have a strong attitude of service.

• You are highly attentive to details and have a track record of maintaining quality standards.

What we offer:

✨ Passion and Purpose: Join a dynamic social impact company, certified B Corp and immerse yourself in an environment where passion, a strong mission and collaborative spirit converge.

🌍 Global Team, Local Impac****t: Be part of our incredible international team comprising over 360 colleagues across 3 continents. Experience the power of working together toward a common goal that transcends borders.

🍃Balance matters: We understand that your best work comes from a rested and healthy state. Embrace our commitment to work-life balance with a flexible and accommodating work environment designed to suit your needs.

👐 Embrace diversity: Join a vibrant workplace with colleagues representing more than 17 nationalities. At Sistema.bio, inclusivity and diversity are not just values; they are the essence of our culture.

🌱 Grow with us: We foster an autonomous work environment that empowers you to contribute, develop, and take ownership of your projects and work. Join our team of doers in a fast-paced environment where there are plenty of opportunities to grow and learn.

🐄 Farmers are at the heart of what we do: Dedicate meaningful time in the field to develop a deep understanding of the needs and challenges faced by the farmers. Get ready to have your boots on the ground, making a tangible impact where it matters most.

Your journey with us is not just a job; it's a chance to make a lasting impact.

Other important details:

• This position is based in Baner,Pune.

Eager to witness how we passionately solve humanity's most important problems?

• Immerse yourself in our Youtube channel featuring customer testimonials, mini documentaries and videos showcasing our impact work.

• Don’t miss CACA, our award-winning documentary illustrating how our efforts contribute to combating climate change.

• Check this page to learn more about our commitment to the Sustainable Development Goals.

Sistema.bio is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression.

Keywords

Service EngineerBiodigestersRenewable EnergyCustomer ServiceTechnical SkillsQuality StandardsProblem SolvingAnalytical SkillsBiogas IndustryField VisitsTrainingDocumentation