Service Coordinator

SkyFire Energy is a Certified B Corporation and employee-owned company with offices and staff in 3 locations across Western Canada. We value integrity, accountability, perseverance, safety, celebration, and innovation. Our vision is to bring the magic of solar to the world for a stronger, healthier, and more sustainable global community.

Service Coordinator - Solar - Full-Time

SkyFire Energy is seeking a highly motivated and capable team member to join our growing Service division. In this role you will be working with an experienced team in a fast-paced environment on exciting opportunities, both large and small, that make positive impacts in the communities with which we work.

The candidate best suited to this position will have strong customer service skills and the ability to efficiently and effectively manage a consistent, and at times heavy workload, under the direction of the Service Manager. The ideal candidate will have electrical service experience and competencies with the ability to communicate effectively with team members and clients in a professional, yet personable manner. Candidates should be able to demonstrate a passion for renewable energy and the renewable energy industry; along with progressive workplace experience and accountability in a previous role(s).

Primary duties include:

• Respond to customer service requests via telephone and email correspondence
• Troubleshoot system issues remotely and determine next steps
• Initiate and coordinate RMA procedures with manufacturers and distributors
• Create project documentation
• Work with SkyFire Procurement Department to ensure product supply
• Work with SkyFire Construction Managers to schedule service and warranty work
• Work with SkyFire Finance Department to close out invoicing
• Work with Service Manager to create Residential and Commercial proposals and processes
• Visit sites periodically to assist with troubleshooting

Requirements:

• Familiarity with electrical and/or solar installations
• Exceptional customer service skills and experience
• Strong organization and prioritization skills
• Strong communication skills
• Strong computer and technical skills
• Class 5 Drivers Licence with clean driving record

Considered an Asset:

• Project management skills and experience
• Previous Residential solar service experience
• Familiarity with Google Suite
• Previous troubleshooting and/or technical support experience

Benefits:

• A competitive salary for the solar PV industry
• Comprehensive Dental and Health benefits, plus Health & Lifestyle Spending Account
• Accrued paid vacation and sick days
• Opportunity to own shares in SkyFire Energy as an employee shareholder
• Flexible scheduling
• Hybrid work environment
• The opportunity to work among highly qualified, industry leading professionals in a collaborative working environment
• The difference of working for a Certified B Corporation
• An enjoyable, modern workplace, including benefits like planned staff events, recognition points program, and the ability to bring a well-behaved dog to work with you

Learn more about us here: www.skyfireenergy.com/about

At SkyFire Energy, diversity, equity, and inclusion are at the core of our organization. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing world. These values are central for us to achieve our mission to relentlessly lead the solar industry to the benefit of our community and future generations.

Keywords

Service CoordinatorSolarCustomer ServiceRenewable EnergyProject ManagementElectrical InstallationsTroubleshootingTechnical Support