Senior Systems Engineer

We are seeking an enthusiastic and motivated Senior Systems Engineer to bring to life Infoxchange’s mission of Technology for Social Justice.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

About the role

Working within the Consulting and Engineering team, Systems Engineers are responsible for implementation of technical solutions for IT Services clients, ensuring our services are viewed by clients as ‘best in class,’ enabling staff and volunteers to work effectively, and offering excellent value for money.

The Engineering team provides technology services for non-profit clients, including:

• Technical advisory and architecture services
• Design and implementation of ICT infrastructure including solutions based in the cloud, local infrastructure and hybrid environments
• Managed desktop and infrastructure services
• Microsoft 365 migrations
• Level 2 and 3 incident support, service request and project activities

This role reports to the Team Leader, IT Services Engineering, and works closely with the other members of the Engineering, Consulting, Helpdesk, Technical Engagement and Customer Engagement teams.

Key duties and responsibilities

High quality, customer focused project services (40%)

Lead the design and installation non-profit technology solutions, including:

• Microsoft Azure technologies

• Microsoft 365

• Windows Server and desktop

• Networking technologies

• Amazon Web Services

• Provide quality, appropriate technology advice to Infoxchange clients

Excellent Support Services (30%)

• Second level support services on key networking technologies
• Second level support on key Microsoft technologies
• Provide L2 and L3 support to clients, supporting IT Helpdesk engineers

Improve services & capability (30%)

• Contribute to the development of SOE package and policy deployment, management and updates, leveraging Kaseya, Intune and PowerShell scripting and automation
• Support service management systems data integration and automation
• Maintain and update documentation so that the ITS team can provide high quality, efficient services
• Share knowledge and expertise with IT services staff

Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

Qualifications and Specialist Expertise

1. Knowledge and experience implementing and supporting:
   1. Microsoft 365 cloud-based services
   2. Microsoft Windows Server, Remote Desktop, Hyper-V and SQL
   3. Azure and Azure Active Directory
   4. Microsoft Windows Desktop
2. Experience using MSP management tools, preferably Kaseya VSA, CSP, SCCM, Intune & Lighthouse, etc. and scripting/automation tools such as PowerShell
3. Relevant qualifications such as a tertiary degree or network certifications and Microsoft Certifications (MCSE, Microsoft 365 and Azure certifications desirable)
4. Demonstrate a solid understanding of network services such as VPN, MPLS, routing protocols, DNS and DHCP configuration, firewall administration, network security best practices and general application / server performance diagnosis
5. Experience implementing and managing Fortinet, Ubiquiti, Juniper and other vendor routers, firewalls and switches
6. Experience and skills in liaising with clients in a consulting, service delivery or pre-sales environment
7. Knowledge of and experience with Microsoft Azure and Microsoft Teams
8. Knowledge and exposure to Amazon Web Services (desirable)
9. Experience with third-party vendor management

Skills and Capabilities

1. Demonstrates outstanding customer service ethic
2. Ability to work autonomously and work in a collaborative team environment
3. Self-starter who demonstrates initiative
4. Ability to quickly learn new concepts and techniques
5. Ability to troubleshoot and resolve presenting problems
6. Ability to think logically and clearly under pressure
7. Excellent verbal and written communication skills
8. A driver’s license is preferable

What we offer

• A base salary of $95k plus superannuation and 17.5% annual leave loading.
• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au)
• Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Benefits for new parents
• Great learning and development opportunities
• Employee reward and recognition program
• Carbon neutral offices
• Public transport discounts

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 180 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at https://2022.infoxchange.org/

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.