Senior Quality Assurance Analyst

This is your chance to make a difference and take us to the next level!

We are looking for a Senior Quality Assurance Analyst to join us on a permanent, full-time basis, based in Brisbane or Melbourne (with hybrid flexible model).

This role reports directly to Manager, Quality Assurance and will be responsible for the quality of Infoxchange’s new & existing web applications.

If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!

About Infoxchange Group

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With over 180 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting Indigenous communities, women, youth and families. Our products and services are used by over 25,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.

About the role

In this role, you will be part of a continuous delivery team, focussed on the proactive monitoring and resolution of issues identified by both customers and product and delivery teams. You will be required to take ownership of QA activities and be actively involved in implementing new tools and technologies. You will also be required to continuously research for process improvements and automate tests wherever & whenever possible.

You will:

• Ensure the quality of enhancements, features, user interfaces and integrations with backend services according to best practices and proven processes
• Create relevant test plans, test reports and contribute to high level documentation where required
• Collaborate with software development and delivery teams to analyse business requirements and define appropriate acceptance criteria
• Contribute to the development of structured test cases and document subsequent results
• Query databases/reporting systems using SQL to retrieve data to support your bug reports
• Lead the resolution of bugs in a timely manner, including collaborating with the software development, application support and delivery teams to triage and manage customer support tickets
• Reproduce reported issues and perform root cause analysis to assist in the resolution of bugs
• Contribute to the test automation and CI/CD with appropriate test data generation
• Contribute to the continuous improvement of test quality by undertaking reviews and recommending improvements
• Mentor team members as required

About you

To succeed in this role, you will have:

• Hands-on experience in a QA-related role and at least 5+ years within a SaaS-based environment
• Extensive Experience in testing complex user interfaces, including manual/automation/ browser/exploratory/UAT/API regression testing
• Extensive Experience in querying relational databases using SQL (preferably in PostgreSQL) and scripting (preferably JavaScript)
• Experience in automation tools (preferably Jmeter, TestComplete, Selenium and Behat)
• Extensive Experience with Agile and DevOps processes and practices, including Continuous Integration (CI) / Continuous Delivery (CD)
• Knowledge of programming languages Python, Java, SQL
• Experience with following technologies: HTML5, CSS3, RESTful APIs
• Cloud experience – AWS is desirable
• Awareness of industry-based and Australian Government Accessibility and Usability principles, practices and guidelines.
• Ability to collaborate, prioritise work across multiple projects within a fast-paced environment
• Ability to work both independently with excellent attention to detail, systematic and proactive.

The Offer:

An awesome team to work with, and a salary $90,000+, plus superannuation, 17.5% annual leave loading, eligibility for salary packaging benefits and additional benefits as below.

Benefits

We’re passionate about taking care of our employees, so working with us means that you will enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (Paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Salary packaging options
• Great learning and development opportunities
• Employee rewards and recognition
• Carbon neutral offices
• Public transport discounts

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.