Senior Marketing Operations Specialist

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Senior Marketing Operations Specialist to join our team and help us achieve our ambitious goals for our business and for the planet.

What you get to do:

• Own utility marketing client relationships in support with Account Managers to drive client and Uplight goals
• Conduct day-to day marketing operations tasks, including configuration, customization, quality assurance testing, data/list management and deployment of website content, marketing campaigns and post-purchase messaging
• Manage and track utility approvals for new products, promotional participation and marketing content
• Support planning, operations and website updates for sales and promos
• Write tickets and project briefs for work to be completed by Marketing, E-Commerce, Reporting, Engineering and Product squad members
• Support new client integrations with setup work in Salesforce Commerce Cloud and Salesforce Marketing Cloud
• Maintain hygienic email lists and develop customer segments to support a robust targeting and personalization strategy. Support utility-specific list transfers and opt-out management.
• Employ and analyze A/B and multivariate testing of different content strategies
• Collaborate with internal team members from Marketing, E-commerce, Partner Success and Customer Support teams on projects and issues

What you will contribute:

• You will support our marketing operations team and utility clients through website and campaign configuration, review and approvals management, data management, quality assurance and deployment across our online Marketplace websites and digital marketing channels.
• You will work as a member of our Agile marketing team to deliver ongoing marketing operations for our Marketplaces, increase on-site conversions and execute highly targeted marketing campaigns with an emphasis on email marketing.
• You will own utility client marketing relationships and strategically plan marketing to achieve internal and external goals
• You’ll use your extreme attention to detail and your technical aptitude to build and deploy flawless campaigns to utility customers across a number of different accounts.

What you bring to Uplight:

• You are a master multi-tasker and can pivot from one task to the next to meet aggressive deadlines and juggle the demands of multiple clients
• You are great at prioritizing your to-do list based on level of importance
• You have strong attention to detail
• You love a good puzzle and can think through all the angles
• You’re committed to learning and adhering to copyright, CAN-SPAM and other marketing-related legal requirements and best practices
• You enjoy following (and improving!) operational processes
• You are an active communicator who can keep internal team members informed of new developments and contribute behind the scenes to client satisfaction
• You are a go-getter. You take responsibility and run with it
• You love to take on new challenges and are not afraid to teach yourself new things
• You thrive in unstructured environments and use that flexibility to your advantage
• Familiarity HTML/CSS, preferred
• Familiarity SalesForce Marketing Cloud, and/or other like email, marketing automation and e-commerce software, preferred
• Familiarity with Google Analytics
• Experience with client relationships and strategic planning

Bonus points:

• Certification in Google Analytics 4
• Strong communication skills with external stakeholders

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we are:

• Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
• Committed to the environment, our employees, and our communities.
• Focused on career growth by following defined career ladders.
• Committed to taking our work and mission seriously and….we love to laugh!

We also provide:

• 401k Match
• Medical, vision, and dental insurance
• Monthly wellness stipend
• Peer to peer recognition program
• Management by objectives bonus plan
• Innovative flexible time off policy
• Exceptionally collaborative and cool office spaces

Salary Range: $69,000 to $75,000 USD

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

​​#LI-EC1