Senior Manager, People & Culture

As a fast-growing organisation, reach52 is seeking to hire an experienced People and Culture / Human Resources Lead to build a positive culture of fun, trust, impact, and performance reach52, across the various countries where we operate in. The candidate should thrive in a fast-paced environment and have the ability to both inspire as well as lead and mentor junior members of the team. He/She will create and deliver a seamless and smooth experience for all staff across the entire employee life cycle.

This role will focus on professionalising reach52’s recruitment, retention, performance management processes and policies and generally oversee the entire HR process in our growing organisation. The key KPI will be to hire new team members fast, onboard them, then enhance employee engagement and our company culture. He/she will have a direct impact in shaping the employee experience and operationalising it.

The core and responsibilities for this role will be:

• Drive the HR strategy for talent attraction, development, retention, complementing reach52’s business strategy, roadmap and growth plans - get us great people, that want to create health for all!

• Design and deliver robust programs and solutions to creatively solve business challenges in areas such as employee engagement, cohesion, resource optimisation, strong organisational culture and change management - helping us build a great place to work :-)

• Deeply understand hiring needs; partner closely with management and business teams to fulfil immediate and mid-term hiring needs

• Professionally manage sensitive employee relations issues such as complaints, performance management and conflict resolution - it will happen, and we need to manage it well

• Advocate for and represent teams’ needs to the management and senior leadership - startups are always hard, but we need to listen, learn, and improve

• Review benefits program, including ESOP, manage performance appraisals and address issues or suggestions raised in employee satisfaction surveys

• Coach, mentor and manage the career development of the team, as well as help drive strong cross-functional relationships

• Manage employee engagement and collaboration activities - from workouts to happy hour!

• Ensure legal compliance throughout human resource management function

• Nurture a positive working environment at all times – both in the People and Culture team and across reach52

Who you are (probably!)

We’re reasonably sure you should have a profile like this, but we can flex sometimes:

• Approximately 5-10 years of experience in Human Resource Management including building, leading, and evolving high performing teams

• Experience in multiple markets and operating in a regional HR capacity (we operate in Singapore, UK, India, Philippines, Cambodia, Indonesia and Kenya), e.g. in a BPO or regional company

• Prior knowledge designing and driving performance management programs, including OKR and 360-degree feedback frameworks

• Modern HR mindset, believing in transparency, accountability, and a culture of growth and empowerment

• Start-up experience highly valued, especially building a high-performance tech startup

• Excellent interpersonal skills, including written and oral communication

• Strong project management skills, process improvement and leading cross-geographical teams to make an impact and deliver work on time

• Ability to deal with ambiguity at all times, and respond to changing priorities to derive positive long-term outcomes

• Passion to continuously learn, grow, develop, and empower others

• Unquestioned integrity and a confident presence to effectively resolve sensitive issues

• Has their own reliable device and internet fit for proper work

• Experience managing challenges of remote working (due to COVID) and proven ability to drive team outcomes, build a positive work culture and create impact across the HR spectrum

This role is based in Singapore and open to existing work pass holders and local citizens to apply.