Senior Management Administration Support - Probation Services

Overview

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 30 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Forward Trust now delivers services within the Commissioned Rehabilitative Services (CRS) as part of the Ministry of Justice’s new probation system, procured by Regional Probation Directors to provide flexible, responsive services to help break the cycle of reoffending.

What you will be doing?

Reporting to the Head of Probation, the post holder will provide administrative support to the Probation Services Senior Management team across the Forward Trust as required, and is expected to give support on strategic projects and implementations. Excellent organisational skills, an eye for detail and the ability to work well with people at all levels within the organisation are key requirements for this role.

You will perform a variety of administrative tasks, including managing diaries and emails, scheduling appointments and planning/attending meetings. Ultimately, you should be able to support our senior managers and ensure our day-to-day operations run smoothly.

On very rare occasions some flexibility will be required in this role which may include working evening hours with prior notice. You may also be required to attend our head office for training.

What we are looking for?

• Experience in an administrative role.
• Excellent IT skills, proficient with Microsoft Office Suite, including Word and Excel.
• Experience of establishing and maintaining efficient systems.
• Experience of diary management and co-ordinating meetings and events.
• Able to understand different stakeholders and their needs, prioritising work as necessary and working autonomously.
• Strong organisational skills with the ability to multi task and a high level of attention to detail.
• Ability to work under pressure and meet deadlines.
• Credible, confidential, diplomatic and efficient at all times.
• Strong communications and inter-personal skills.
• Proactivity – Quick thinking with a high level use of initiative.
• Resilience – Solves problems, takes learning on board from mistakes to aid personal and professional growth.
• Adaptability – Can work in fast-paced changing environments.
• Confidence – Has confidence in own abilities, has good eye contact and able to communicate clearly and concisely.
• Team Work – Works in harmony with colleagues to deliver results.
• Open to Feedback - Open to constructive feedback in order to further develop.
• Innovative – Continually searching for better ways of working.

What we offer

We value the dedication and commitment of our employees by rewarding them with market-leading pay and benefits.

We offer:

• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Person specification

Senior Management Administration Support - Probation Services - Job Description