Senior Global Benefits Coordinator - Remote US

Description

Location:  Remote within the United States

Position Status: Full-time, Regular, Non-exempt

Salary Level: US Starting Salary for this role will be USD $46,000 to $54,625 commensurate on experience.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Department Summary

The People and Strategy Team ensures that Mercy Corps has the people, strategies, and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary

The Senior Global Benefits Coordinator is responsible for supporting the administrative responsibilities of the Compensation and Benefits teams of Mercy Corps, ensuring Benefits meet the unique support needs of team members in 40+ global locations. The Senior Global Benefits Coordinator supports all compensation, benefits and wellness programs for US based and international expatriate staff. This individual will support the Manger Global Benefits by administering strategies and programs that are aligned and integrated with business plans, which will enhance our talent attraction, retention, performance, and development initiatives globally. The position will also support Mercy Corps compensation and benefit programs through consistently applying and administering internal policies and government regulations with a strong diversity and equity lens. A key element of the role focuses on the on building, maintaining, and strengthening relationships as well as an integrated and strong service delivery model.

Essential Responsibilities

• Supports US and non-US benefits programs, policies, and initiatives.
• Communicate with insurance providers and monitor payroll deductions.
• Contributes to the completion of accurate financial reports in a timely manner.
• Assists with escalated HR requests in a timely manner.
• Supports the operationalization of innovation and process improvements that support the organization’s growth, efficiencies, and capability enhancement.
• Supports compliance of the benefit plans with the Affordable Care Act (ACA). Supports data analytics to support and shape business decision-making.
• Supports finance to ensure accurate reporting of benefit costs for budgeting purposes.
• Reconcile and process complex benefit related invoices for approval and payment.
• Ensure timely payment to vendors, initiates monthly reconciliation of benefit plan deductions by validating/correcting inaccuracies between HRIS and vendor systems.
• Reconcile financial statements.
• Provide first-level support concerning benefits to managers and team members in an effective, efficient and engaging manner.
• Provide census and audit support quarterly and annually.
• Participates in other duties as assigned.
• Support the compensation team on any specific duties as assigned.

Supervisory Responsibility

The Senior Global Benefits Coordinator has no supervisory responsibilities.

Accountability

Reports Directly To: Global Benefits Manager

Works Directly With: Global Human Resources, Global Talent and People Teams, Strategy and Technology Teams, Corporate Finance, Global Regional Directors, and teams, etc.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

• Bachelor's degree or 3+ years of administrative experience, preferably including work in administering total rewards and benefits programs.
• Familiarity with employee benefits, wellness, and program designs.
• Proven experience and intermediate skills in MS Office (Word, PowerPoint, Excel, Outlook) and Google Suites.
• Proven ability to initiate, maintain, and audit records.
• Strong analytical thinking, mathematical, and problem-solving skills.
• Ability to deliver advanced-level administrative support.
• High attention to detail, excellent time management, and prioritization skills.
• Demonstrated ability to effectively manage complex, multi-step projects and procedures consistently.
• Showcase effective organizational skills and proficiency in both written and verbal communication.
• Ability to collaborate and foster positive relationships.
• Flexible approach, seamlessly shifting between tasks, and delivering effective support.
• Ability to exercise sound judgment and maintain a composed attitude during challenging situations.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. They will have the ability to work independently, employ effective time management skills, handle interruptions, shift priorities, exhibit superior customer service skills, and work effectively with a diverse team. This person will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas.

The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in the United States and offers the flexibility of remote work.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.  Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.

Keywords

Benefits CoordinatorGlobalCompensationAdministrativeTotal RewardsWellnessMS OfficeGoogle SuitesFinancial ReportsComplianceData AnalyticsFinancial StatementsHRISVendor Systems