Senior Director, Sales Operations

Description

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Senior Director, Sales Operations leader to join our team and help us achieve our ambitious growth goals for our business and the planet.

What you get to do:

People Leadership:

• Lead and grow a team of qualified and experienced Sales Operations analysts and managers.  Depending on experience, potential to lead Sale Engineers and Sales Development Representatives as well.

• Hire additional team members as needed to grow the teams reach, depth and experience

• Set culture for the Sales Operations team and act as primary liaison between Sales Operations and Sales teams

Sales Process Optimization:

• Analyze and optimize the end-to-end sales process to increase efficiency and effectiveness

• Collaborate with sales teams to identify bottlenecks, implement improvements, and ensure a seamless customer journey

Data Analysis and Reporting:

• Develop and maintain comprehensive sales analytics and reporting systems

• Provide actionable insights to support data-driven decision-making for sales strategies and forecasting

Sales Performance Management:

• Define sales metrics, KPIs, and quotas in alignment with company goals

• Monitor and analyze individual and team performance to drive continuous improvement

• Implement performance incentives and recognition programs

Sales Technology and Tools:

• Evaluate, implement, and optimize sales technology stack, including CRM and sales automation tools

• Train sales teams on using these tools effectively to enhance productivity

Forecasting and Budgeting:

• Work closely with Finance and Leadership teams to create and manage sales budgets and forecasts

• Provide regular updates on revenue projections and performance against targets

Cross-Functional Collaboration:

• Collaborate with Account Management, Product Marketing, Corporate Marketing, Product and Finance teams to align strategies and ensure a cohesive and streamline experience for the sales team

• Foster strong communication and collaboration across departments

Sales Training and Development:

• Develop and deliver sales training programs to enhance the skills and capabilities of the sales team

• Mentor and coach sales staff for professional growth

Process Documentation:

• Create and maintain sales process documentation, including sales playbooks and standard operating procedures

What you will contribute:

You will be an integral member of our Sales Operations & Sales Enablement team, partnering with Sales, Marketing, Account Management, Finance, and other supporting teams to determine strategy, implement performance metrics, and influence the alignment of all sales operations. The right candidate will quickly become a trusted operating partner and support the Leadership team, and will ensure successful delivery of Sales planning, forecasting, pipeline management, account assignments & process optimization. This role will report to SVP Sales, and drive sales effectiveness by establishing measurable processes to improve sales efficiency, lead generation optimization, and determine growth goals. This Senior Manager, Sales Operations will drive performance, produce actionable reporting and analysis, and build enablement programs to partner with cross functional leadership to influence decision-making and results.

What you bring to Uplight:

• Proven experience in sales operations, with experience in a managerial or directorial role

• Strong analytical and data-driven decision-making skills

• Proficiency in using CRM systems (e.g., Salesforce) and sales analytics tools

• Exceptional leadership and team management abilities

• Excellent communication, presentation, and interpersonal skills

• Strategic thinker with the ability to drive initiatives from conception to execution

• Deep understanding of SaaS business models and the software industry

• Results-oriented mindset with a track record of achieving or exceeding sales targets

Bonus points:

• Salesforce Certified Administrator, Sales Operations Professional (CSOP), or other industry-specific certifications

• Understanding of compliance regulations (e.g., GDPR, HIPAA) and data security practices

• Proficiency in advanced analytics tools such as Tableau, Power BI, or Python for in-depth data analysis

• Experience dealing with international sales operations

Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we are:

• Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.

• Committed to the environment, our employees, and our communities.

• Focused on providing cross-functional work, collaboration, and development.

• Committed to taking our work and mission seriously and….we love to laugh!

We also provide:

• 401k Match

• Medical, vision, and dental insurance

• Monthly wellness stipend

• Peer to peer recognition program

• Management by objectives bonus plan

• Innovative flexible time off policy

• Exceptionally collaborative and cool office spaces

Salary Range: $165,000 to $175,000

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.