Senior Development Operations Manager

Title:  Senior Development Operations Manager

Reports to: Associate Director of Development

Pay Range: $95,000- $105,000

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ABOUT MEDA

Mission Economic Development Agency (MEDA). Building on its 50-year history, and rooted in San Francisco’s Mission District, MEDA is advancing a national equity movement by building Latino prosperity, community ownership, and civic power. Our direct service programs serve 17,000 individuals each year through rental and homeownership counseling, small business development, digital literacy, workforce development, financial education, and free tax preparation. We also devote resources to research and evaluation, community organizing, and advocacy. In the process, MEDA is helping to develop best practices in the field and shares its model across the state and country.

MEDA is the lead backbone agency for the Mission Promise Neighborhood (www.missionpromise.org), a neighborhood-based effort to improve education and create family economic stability for Mission District families through a cradle- to college- to career continuum of services. MEDA launched two programs in 2014, Community Real Estate development and a federally certified CDFI, Fondo Adelante, to further respond to the needs of the community it serves. We also devote resources to research and evaluation, community organizing, and advocacy. In the process, MEDA is helping to develop best practices in the field and shares its model across the state and country. In 2022, the Equitable Recovery Institute was launched to provide technical assistance to mission-aligned organizations around the country to advance racial equity.

YOUR CAREER OPPORTUNITY

The Development Operations Manager is part of an eight-person Development and Communications team.  The Development Operations Manager will be responsible for managing fundraising systems, writing grants, and playing a role in stewarding funders for MEDA’s annual gala. The Development Operations Manager is a strong project manager, writer, relationship builder, and strategic thinker who is passionate about MEDA’s mission to support the Latino community in the San Francisco Mission District. The Development Operations Manager role was created in 2021 to ensure Salesforce optimization to include building new tools and implementing underutilized features to streamline the Development teams’ internal systems to meet the demands of our growing organization.

This position is supported by a strong development team and able to work and learn from seasoned professionals in the nonprofit field.  This position requires being in the MEDA office in San Francisco for a minimum of three days per week.  Some remote work is permitted.

Grant Writing ( 30%)

• Develops, writes, and project manages effective proposals to corporate, foundation, and City of San Francisco funding sources. Monitors proposal guidelines and deadlines. Works with MEDA staff to gather financial and programmatic, information and research, and evaluation data. The Development Operations Manager can expect to manage a curated portfolio of proposals ranging from approximately $5,000 - $100,000.
• Designs programmatic strategies in collaboration with program managers and other members of the Development team.
• Initiates meetings with program staff and potential external partners to design program strategies and develop comprehensive proposals.
• Conducts regular prospect research to support MEDA’s full scope of funding needs and develops funder cultivation strategies.

Systems Management & Salesforce Optimization (60%)

• Manages the Salesforce CRM system for MEDA’s robust multimillion-dollar grant and contract system for the DEVCOMM team.
• Ensures that the comprehensive pipeline of funding opportunities and portfolio assignments is tracked across various systems, including Monday.com, Salesforce, and Google Calendar.
• Supports DEVCOMM staff in leveraging Salesforce as the primary tool to manage cultivation and stewardship activities in the development of external relationships and the tracking of various key indicators namely the progress to revenue goals.
• Acts as the primary Salesforce administrator for the DevComm team; revises and builds Salesforce reports, dashboards, and pages that enhance fundraising capacity (institutional and individual) and internal team compliance. Partners with Evaluation team members to explore systems-related problems and generate creative solutions.
• Analyzes fund data to inform forecasting, revenue target-setting, and trends with the VP of Development.
• Data Integrity: Liaises with Finance, programs, and Risk Management and Compliance (RMC) team to ensure that grant agreements, budgets, and other documentation are accurately processed and recorded in Salesforce.
• Leads cross-team work with RMC to optimize grants management workflows and processes.
• Communicates with key program and administrative staff to complete ad-hoc reporting for specific funders.
• Supports the onboarding of new team members in DevComm and RMC, specifically to Salesforce administration skill building and the institutional knowledge for MEDA’s grant portfolio.

Fundraising (5%)

• Actively supports other MEDA fundraising and community engagement activities, including donor appreciation events, site visits, impact tours, and other community-facing events (e.g., MPN holiday book drive and resource fairs).

General Management (5%)

• Participate in team meetings, retreats, and learning opportunities.
• Help build a positive organizational culture and embody MEDA’s core values of Equity, Activation, Audacity, Togetherness, and Impact.
• Support DEVCOMM team in cross-training and  leveraging Salesforce as the primary tool to manage cultivation and stewardship activities for development relationships, as well as tracking progress toward revenue goals

YOUR KEYS TO SUCCESS

To perform successfully in this role, you will need to leverage these key qualifications:

• Bachelor's degree required.

• Minimum of 3 years of Salesforce database administration  experience required.

• We also welcome candidates without a degree who have 3+ years of directly related grant management and compliance work experience.

• High degree of independence, initiative, responsibility, and accountability, as well as capability in a team environment.

• Bilingual Spanish-English language is a plus, with lived experience with Latino, immigrant communities, and/or communities of color.

• Demonstrated commitment to racial equity and social justice.

• Positive attitude, sense of humor, flexibility, self-starter, team-player, and can-do spirit.

• Successful track record of fundraising for a nonprofit organization, with three to five years of experience in grant writing.

• Experience in writing grants, including local, state, and federal proposals.

• Superior verbal and written communication skills.

• Strong facilitation skills.

• Ability to effectively collect, analyze, organize, distill, and present information.

• Strong networking skills and a demonstrated ability to liaise and build relationships with diverse stakeholder groups.

• Ability to thrive in a fast-paced environment and prioritize while working to meet multiple deadlines.

• Knowledge of community development, housing, education, and/or other core areas of MEDA’s work a significant plus.

• Strong organization and time management skills.

YOUR MEDA EXPERIENCE

MEDA offers a competitive benefits package, including 100% covered medical insurance for employees and their families, medical, vision, and retirement savings plan, 4 weeks of paid time off earned in the first year, paid holidays, and a robust professional development program. We pride ourselves in having a family-friendly work environment, promoting work-life balance, and spending time as a team through retreats and “fun days” to help us better serve our community.

Keywords

Development Operations Managerfundraising systemsgrantsproject managerwriterrelationship builderstrategic thinkerSalesforce optimizationSalesforce CRMdata analysisfundraisingteam management