Senior Consultant

Who We Are

Exponent Partners is a passionate, mission driven, organization that exclusively serves nonprofits.  We strive to be a changemaker that drives positive, progressive change using the tools at our disposal; and to build an organization that is good for our employees and that reflects the kind of values that we want to see in our community and society. We aspire to an organizational culture that is equal, diverse, curious, growth-minded, innovative, results-focused, and progressive - just like the society that we wish to be part of!

Exponent Partners is committed to building a diverse team that represents a variety of backgrounds, perspectives, experiences, and skills because we believe diversity drives innovation and impact.

Position Summary

We are seeking an experienced Senior Salesforce Consultant. This position is responsible for Salesforce.com implementation projects with a variety of nonprofit organizations. In this role, you will work to help companies meet their missions by driving client-specific implementations, with a focus on understanding client business processes from all angles.

The ideal candidate excels at translating complex business needs into elegant technical solutions while maintaining a clear focus on delivering measurable business value. You'll serve as both a technical expert and a strategic partner, helping social impact organizations navigate digital transformation journeys.

Key Responsibilities

Strategic Advisory & Consulting

• Act as a trusted advisor to nonprofits, understanding their unique challenges and opportunities
• Bridge the gap between business objectives and technical solutions by providing strategic guidance on how Salesforce can drive organizational impact
• Lead executive-level conversations to align technical decisions with business priorities
• Conduct business value assessments and ROI analysis for proposed solutions
• Develop long-term roadmaps that balance immediate needs with future scalability

Salesforce.com Implementation Leadership

• Serve as the functional project lead, collaborating with cross-functional teams
• Proactively manage to the scope of work, budget and timeline with the PM and project team, including holding boundaries in both client and internal conversations
• Guide discovery sessions to uncover both stated and unstated business needs
• Consolidate sometimes conflicting information from client sources into navigable user stories and acceptance criteria
• Create compelling business cases that demonstrate the value of proposed solutions
• Deliver trainings to system administrators and power users
• Create review and deliver project deliverables with PMs, team members and clients
  • Presentation of recommendations, ranging from immediate technical solution recommendations to future information systems planning
• Follow advanced architecture, solution, and platform-specific technical best practices
• With the PM, lead the successful transition of clients to Customer Success by providing/reviewing project artifacts and documentation with that team prior to a formal transition
• Provide hands-on Salesforce.com (and Salesforce.com-related technology) customization and configuration for Exponent Partners' customers following requirements and solution design

Technical Excellence with Business Impact

• Experience designing and implementing scalable Salesforce solutions
• Design and implement solutions that optimize for both technical excellence and business value
• Lead integration strategy discussions with a focus on business outcomes
• Proven ability to translate business requirements into technical solutions
• Provide hands-on expertise in Salesforce configuration, flows, security, and reporting
• Salesforce Administrator certification required; Nonprofit Cloud Consultant preferred

Knowledge Sharing & Thought Leadership

• Mentor junior team members on both technical skills and consulting approaches
• Create thought leadership content that showcases the intersection of technology and mission impact
• Contribute to best practices that demonstrate how technical solutions drive business value
• Build and maintain relationships as a trusted advisor beyond project completion

Qualifications

Background & Experience

• BS or BA degree (MBA a plus) or equivalent applicable experience
• Required a
  minimum 3 years experience in a consulting position in a billable capacity; and a minimum 5 years experience with Salesforce.com customization and configuration
• Preferred: Nonprofit sector experience (Human Services, Case Management, Philanthropy, Fundraising, Education)
• Experience presenting to and advising executive stakeholders

Technical Expertise with Business Application

• Experience with designing and implementing solutions on the Salesforce.com platform
• Proficient in Salesforce configuration, including flows, security, and reporting
• Experience with Salesforce-related technologies such as FormAssembly, Form Titan, Mail Chimp, Fonteva, Mogli SMS, DocuSign, Cirrus, Case Management, Program Management, Conga, CVent, Drawloop, and SKUID
• Salesforce Administrator certification required, and Nonprofit Cloud Consultant certifications preferred
• Able to demonstrate structured problem solving skills and highly detail oriented (can spot a mis-matched picklist value from a mile away)

Advisory Mindset & Skills

• Strong business acumen with ability to understand organizational strategy
• Excellence in stakeholder management across technical and non-technical audiences
• Demonstrated ability to influence decisions by connecting technical solutions to business outcomes
• Proven track record of building trusted advisor relationships
• Skilled at facilitating consensus while balancing competing priorities

Personal Attributes

• Passion for using technology to drive social impact
• Natural problem solver who considers both technical and business implications
• Strong communication skills with ability to tailor messages to different audiences
• Self-directed with the ability to thrive in a distributed environment