Scheme Technical Support

Role

Scheme Technical Support

Location

Turkey

Who we are

Corporate & IT

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience.  With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will have exposure to and support our global best-in-class team across 100 countries from Finance to HR to IT.  In line with ELEVATE’s mission to use business and innovation to be a drive transformational change, this is your opportunity to lead the operations of an organization that is a driver of meaningful and lasting impact that effectively improves people’s lives and preserves our planet.  Our Corporate and IT departments are an essential part of our operations and play a strategic role in delivering our business goals.

Job overview at a glance

ELEVATE is seeking a Scheme Technical Support will play a major role in multiple scheme (social compliance) related operations by engaging with various stakeholders including auditors, coordinators, report reviewers, finance team internally and schemes, vendors and factories globally.

Who you are

Are you thrilled by the idea of working in a business that aims tackle the world’s biggest challenges? Do you want to work:

• on environmental, social and governance issues
• with an amazing team of like-minded creative thinkers
• in a fast-paced dynamic environment
• for some of the biggest and most forward-looking brands in the world

Responsibilities

• Closely work with the wider Scheme Management team to provide a full time-zone coverage for scheme technical support.

• Support Scheme Managers in providing official guiding instructions to implement best practices at field operations (incl. scheme documentations, COP, Field Instructions maintenance & update, etc.), prepare and provide internal trainings, resolving technical-related queries raised by peer teams etc.;

• Actively drive on-line systems management, user account creation & maintenance, data uploading and any issues about external and internal platforms/systems/database.

• Verify audit data for schemes against the external sources including invoices.

• Arrange weekly/monthly reports for alignment of external and internal audit data for schemes.

• Regularly collect and monitor the various scheme-related quality KPIs performance & trending incl. but not limited to scheduling & reporting TATs, report quality, overall delivery service satisfaction, etc., to driving continuous improvements.

• Proactively interact and work with external scheme owners and internal stakeholders (incl. assessment operations, coordination, report reviewers, customer services, quality & training, etc.) to develop, manage, maintain, and enhance scheme/program as appropriate;

• Technical support and follow up of the auditors approval process execution, maintenance & enhancement, as appropriate;

• Support implementation of the ELEVATE and/or scheme-specific integrity and quality program (incl. office audit by external party) at scheme operations to align and optimize expectation from both the scheme owners and ELEVATE

Qualifications

• A college degree;
• 3+ years of experience in the Ethical Sourcing/Labor Compliance arena either for an audit firm/brand/retailer or service provider;
• High level of integrity and honesty;
• Detail-oriented;
• Creative and entrepreneurial minded;
• Ability to network, and also work independently;
• Excellent written and verbal English and one additional language (preferred);
• Ability to support schemes/projects implementations;
• Global/regional experience and/or experience working in a global operating environment is a plus.
• Knowledge on the following schemes will be advantageous: SMETA, SLCP, Higg FEM, BSCI, RBA, IETP, ICS, FLA, JAC.

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/

Updated: Jan 2023