Salesforce Business Process Manager

Descrizione

We’re Hiring for a Salesforce Business Process Manager!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

CORE RESPONSABILITIES:

Act as the process owner for America’s sales, service and marketing processes.

Perform Salesforce enhancements through standard Salesforce configuration tools. This may include Salesforce dashboards, reports, forms, templates, process builder, field creation and changes, page layouts, workflows, approvals and validations, as necessary.

Recommend changes in product, process and service improvement in development and configuration; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions.

Provides input on systems specifications that will be used to develop the appropriate solution within the Salesforce environment.

Collaborate and align with their regional process owner counterparts, e.g., U.S. and Emerging Markets, to align on a global business process where possible. Where a global process is not possible, strive to minimize regional differences.

Collaboration with process owners of other business units with the target to harmonize best practices and processes across Xylem. Review and documentation of new and existing business processes.

Work with the business leaders to define future, harmonized sales, service and marketing processes, considering industry best practices.

Document the processes along with timing/expectations, and individual or team responsibilities.

Define and document as-is business processes.

Work with business leaders to define and document future business processes.

Create process maps defining the future business process with regards to enhancement requests and projects.

Manage continuous improvement and feedback from internal and external metrics and stakeholders.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in Management or related field.

Salesforce Certified Administrator

General knowledge and understanding of sales, service and marketing business processes.

3+ years Salesforce Experience as a Salesforce Administrator or Analyst or similar CRM experience.

Knowledge of Salesforce administration; security, standard objects, reports/dashboards, Chatter, data management and sandbox environments.

Excellent written and oral communication. Attention to detail and thoroughness in completing work tasks.

Excellent time management and organization skills, with ability to juggle multiple projects. Superior data analysis and problem-solving skills.

Best practice knowledge and awareness.

Ability to produce high quality process definitions and documentation. Excellent communicator & team player

SALARY**:**

The estimated salary range for this position is $120K - 125 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Keywords

SalesforceBusiness ProcessManagerWaterTechnologySolutionsAdministratorAnalystCRMProcessesCommunicationOrganizationData AnalysisProblem-Solving