Salesforce Administrator

Title: Salesforce Administrator (FT, Exempt)

Reports to: Director of Digital Integration

Pay Range: $90,000 - $100,000

Location: San Francisco, CA.

This is a hybrid position, and candidates must be able to work three days per week in our San Francisco office.

Apply Here: https://medasf.bamboohr.com/careers/204

Do you like to build things and explore data? Would working to advance justice and equity feed your soul?

JOIN OUR MEDA TEAM

The Mission Economic Development Agency (MEDA) is a community-based, economic development organization that for over 50 years has engaged individuals and small businesses in community-building strategies. Rooted in San Francisco’s Mission District, MEDA is advancing a national equity movement by building Latino prosperity, community ownership, and civic power.

YOUR CAREER OPPORTUNITY

Mission Economic Development Agency (MEDA) is seeking a creative problem solver who can build technical solutions with empathy and compassion for the end-user. Rooted in the Mission and focused on San Francisco, MEDA’s mission is to strengthen low- and moderate-income Latino families by promoting economic equity and social justice through asset building and community development. To support us in doing what we do best, MEDA’s program case management and outcome tracking are managed in a robust system built on the Salesforce platform. The ongoing training of all end-users and the maintenance of this platform is critical to supporting our organization. We are constantly innovating and finding creative ways to use technology so MEDA can better service our clients.

This is an opportunity for either 1) an experienced Salesforce administrator who has an interest in nonprofits serving the community, or 2) those who currently work in a direct service position at a community-based organization and have the proven ability and desire to learn database technology, data analysis and are happy to train others regularly, or 3) experienced trainers of other technologies. Both internal and external candidates are welcome to apply.

DUTIES & RESPONSIBILITIES

Situated within MEDA’s Evaluation team, the Salesforce Administrator will support all onboarding, training, and ongoing requests of our program staff and other Salesforce users at MEDA as it pertains to the use of Salesforce and other integrated apps. This includes holding regular check-ins with new staff, developing training plans, and creating on-going learning opportunities for existing staff. Some teams at MEDA will be new to using Salesforce and you will play a key role in helping to roll out the data collection and reporting plans for these teams. Salesforce adoption is your end goal. In addition, observing and discussing ideas to improve upon our database based on your experience with end-users will be pivotal to our overall success.  You will be a part of the ongoing effort to improve MEDA’s data fluency and use of data to take action. Core responsibilities of this role will include, but are not limited to:

• Onboarding training for new staff
• On-going training refreshers for staff with the support of Team Admins
• Co-training on new functionality
• Creating and maintaining training materials including written and video tutorials
• Proactive, "co-located" training and tech support end-user teams.
• Training and adoption monitoring through reporting and feedback
• Offboarding users and working with teams to redistribute case loads
• 1st tier tech support
• Quality control testing
• Basic data reporting and dashboard requests, to advance with experience
• Lead discussions around reports and dashboards
• Proactive reporting for end-user adoption support
• Train others on how to fully leverage report and dashboard tools
• Salesforce page layouts and maintenance
• Works with development and program teams to assist with grants data offboarding and retirement of obsolete “data debt” (removal of fields, lists, reports that are no longer needed)

YOUR KEYS TO SUCCESS

QUALIFICATIONS

• Salesforce administrator experience
• Demonstrated self-starter and ability to learn and apply new skills.
• Able to work and problem-solve independently as well as in a team
• Passion for supporting underserved populations, particularly low-income individuals, immigrants, and English learners.
• Professional writing skills for reports and training materials
• Willing and eager to learn Results Based Accountability framework to help programs establish reasonable and attainable performance measures.
• Knowledge of MS Office Suite and/or Google Office.

NICE TO HAVE

• Spanish fluency. Able to train and interview in Spanish.
• Experience with Excel formulas, pivot tables and charts.
• Experience with other databases
• Data cleaning and mapping of large data sets.
• Experience presenting/discussing data
• Experience creating training materials
• Knowledge of the Mission District community and history
• In lieu of administrator experience, end-user with report building experience may be considered
• Human services data entry in a secure database like Salesforce, ETO, other.

YOUR MEDA EXPERIENCE

Do meaningful work in an innovative workplace, while being challenged for your professional growth.

Joining MEDA means having meaningful experiences that develop achievers – from across the Mission neighborhood and from within our organization. We find meaning and fulfillment in our work as we see our community thrive and are driven to achieve better outcomes by challenging ourselves to innovate in our ways of working.

We offer a market-leading benefits program that reflects MEDA's values and mission. We invest in people's lives and support our own people's health and financial well-being.

Our core benefits include:

• Comprehensive medical, vision, and dental insurance for employees and their dependents – 100 percent covered by MEDA
• 401(k) plan for employees
• Generous paid time off - a minimum of 20 days for new employees
• Employee Assistance Program that offers free financial or legal counseling to employees or their families
• Other forms of voluntary benefits

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Keywords

Salesforce AdministratorTrainingData AnalysisDatabase TechnologyTech SupportReportingData FluencyData CollectionSalesforce PlatformCommunity DevelopmentEquitySocial Justice