Sales Success Lead, LATAM

At Turn.io our vision is to make effective human support accessible to vulnerable people everywhere.

We're developing a web application that allows social impact organisations to have private, personal, guided conversations on chat to improve lives at scale.

Role Overview

We're looking for a Business Development Representative to join our fast-growing team in LATAM.

As Business Development Lead for Latin America, you will work with the Head of Brazil to lead Turn’s expansion regionally, playing a pivotal role in identifying, reaching out to, and onboarding customers for our transformative chat platform, as well as identifying partners who we can build a long-term impact relationship with as we support them to have private, personal, guided conversations with their users which change behaviour at scale.

Location: Remote (based in Brazil, GMT-3hrs)‍

Terms of hire: Full-time role

Salary: Competitive, market-related  (US Dollars)

About you

You are excited about using your skills to have a positive social impact. You are curious, work well in an action-orientated environment and love the challenge of discovering new opportunities.

• A Bachelor's degree or relevant experience.
• 3-5 years of experience in sales with experience in managing key partnerships.
• Prior experience with the Public Sector and non-profits is a BIG plus.
• Experience in tech/SaaS is an advantage.
• Fluent English and Portuguese. Proficiency in Spanish.
• Stellar communication skills and the ability to build genuine relationships.
• A proactive mindset with strong organisational prowess.
• Comfortable with or experience in working with a distributed team.
• Self-directed toward excellent work outcomes.

Your responsibilities

• Nurture and grow relationships with partners in Latin America, encouraging them to make use of new product features and share their experiences with the Turn community, with the goal of supporting other partners.
• Guide new stakeholders through the proposal, approval and onboarding process.
• Ensuring that your knowledge of the Turn product together with your insights into the partner’s objectives creates solutions which will enable them to connect effectively with their users
• Discover and target potential customers leveraging market analysis and internal strategies.
• Manage relationships with new and existing customers with the view of upselling opportunities.
• Monitor customer progress and usage of the products and contact customers that are high-risk churn to identify solutions to keep them onboarded.
• Become a product champion, being able to demo Turn.io and communicate new product features to customers, as well as contributing ideas and customer feedback to the product roadmap
• Engage and onboard customers autonomously.
• Collaborate with our Product, Finance and Impact teams to refine processes, provide support and share insights.
• Monitor opportunities in the region and document feedback and progress in our CRM platform (Copper).

That said, the nature of a startup dictates that roles often cover a lot more ground than the job specification suggests and as such we prefer versatilists over specialists. This is an exciting opportunity for the successful candidate to join a funded startup in its founding years and experience and shape the growth of a product first-hand.

About Turn.io

At Turn.io our vision is to make effective human support accessible to vulnerable people everywhere.

Our SaaS chat product makes running a chat support service easy, and our active community means organisations can learn from the world’s best impact services, and showcase their work. We work with small and large social enterprises, non-profits, and governments who are all trying to change the world for the better, using our product.

Here are just a few examples of how some of our customers have used Turn to make an impact:

• In response to the COVID-19 pandemic, the World Health Organisation delivered a combined total of 60 million messages to over 15 million people, providing them with instant and easy access to the most accurate and up-to-date information shared by their governments and health organisations.

• The South African National Department of Health improved health outcomes for 450,000 pregnant women through WhatsApp, by providing a 24/7 support line and a self-service knowledge repository that guides women through pregnancy and the first 2 years of a child’s life.

• Argentina's National Electoral Chamber (CNE) created a chatbot where hundreds of thousands of Argentine voters could access reliable information about the country's electoral process during the 2023 national elections.

• The United Nations has empowered people to make climate action an integral part of their daily life and be part of the solution to the climate crisis through their “UN Climate Action” WhatsApp service.

• Rising Academy, who is on a mission to create the most powerful teaching and learning tools for the people that need them most, has improved maths educational outcomes for children in Ghana through delivering quizzes and providing tutoring through WhatsApp.

How we work

• We’re a small global and remote team, from India to Colombia and everywhere in between.
• We deeply care about our customers, with user-centricity being at the core of how the entire business operates.
• Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small.
• We highly value a good work-life balance, kindness, empathy and caring about humans.

‍Interested? Apply with your cover letter and resume.

Keywords

Business DevelopmentSalesPartnershipsTechSaaSCommunicationRelationshipsLatin AmericaPublic SectorNon-profitsEnglishPortugueseSpanish