Sales Development Representative

Sales Development Representative

Location: Remote (based in Africa, GMT+/-2)

Competitive, market-related salary - US Dollars [USD2,000pm]

About Turn.io

At Turn.io our vision is to make effective human support accessible to vulnerable people everywhere.

We're creating a product that allows social impact organisations to have private, personal, guided conversations on chat to improve lives at scale. We work with small and large social enterprises, non-profits, and governments who are all trying to change the world for the better, using our product.

Here are just a few examples of how some of our customers have used Turn to make an impact:

• In response to the COVID-19 pandemic, the World Health Organisation delivered a combined total of 60 million messages to over 15 million people, providing them with instant and easy access to the most accurate and up-to-date information shared by their governments and health organisations.
• The South African National Department of Health improved health outcomes for 450,000 pregnant women through WhatsApp, by providing a 24/7 support line and a self-service knowledge repository that guides women through pregnancy and the first 2 years of a child’s life.
• Argentina's National Electoral Chamber (CNE) created a chatbot where hundreds of thousands of Argentine voters could access reliable information about the country's electoral process during the 2023 national elections.
• Guidepost is on a mission to make personalised diabetes coaching available to as many people as possible, providing this service through WhatsApp and helping people with diabetes live a healthier and longer life.
• The United Nations has empowered people to make climate action an integral part of their daily life and be part of the solution to the climate crisis through their “UN Climate Action” WhatsApp service.
• Rising Academy, who is on a mission to create the most powerful teaching and learning tools for the people that need them most, has improved maths educational outcomes for children in Ghana through delivering quizzes and providing tutoring through WhatsApp.

Role Overview

Are you passionate about making a difference? Do you thrive in fast-paced environments and love the challenge of discovering new opportunities? We're looking for a SDR to join our fast-growing organisation.

The Sales Development Representative (SDR) will play a pivotal role in our sales process by identifying and generating new business opportunities. This role focuses on prospecting, engaging, and qualifying leads according to our Ideal Customer Profile (ICP). The ideal candidate is a motivated self-starter who thrives on generating new business and has a passion for technology, SaaS and making a difference. The trajectory for this role would be to grow into a regional account executive role based on strong performance.

Key Responsibilities

• Lead Generation: Identify and generate new sales opportunities through outbound cold calling, email campaigns, social media outreach, and other lead generation strategies aligned with our ICP.
• Qualify Leads: Conduct initial outreach to potential clients, qualifying leads based on criteria such as company size, industry, decision-making process, and alignment with our SaaS offerings. Conduct discovery calls with qualifying leads to hand over to respective Sales Executive.
• Research & Analysis: Conduct research on potential prospects to understand their needs, pain points, and how our solutions can provide value.
• CRM Management: Maintain accurate and up-to-date records of all lead interactions and status in our CRM system.
• Collaboration: Work closely with the Growth team to hand off qualified leads, ensuring a smooth transition through the sales pipeline.
• Reporting: Regularly report on lead generation activities and results, providing insights and feedback to improve processes.

This is an exciting opportunity for the successful candidate to join a funded startup in its founding years and experience and shape the growth of a product first-hand.

What We're Looking For

• Min. 6 months experience in sales, lead generation, or a related field, preferably in a B2B SaaS environment.
• Strong communication, persuasion, and negotiation skills. Ability to build rapport quickly and maintain relationships.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot, Copper) and sales engagement tools.
• Ability to conduct detailed research on prospects and industries.
• Driven by targets and results, with a strong desire to succeed in a fast-paced, dynamic environment.

Preferred skill set:

• Multilingual.
• Experience in the Healthcare industry will be a feather in your cap.

About Us and how we work

• We’re a small global and remote team, from India to Colombia and everywhere in between
• We deeply care about our customers, with user-centricity being at the core of how the entire business operates
• Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small
• We highly value a good work-life balance, kindness, empathy and caring about humans

Interested? Apply with your CV and a cover letter telling us why you're interested in working with Turn.io

Keywords

SalesDevelopmentRepresentativeLead GenerationCRMSaaSCommunicationResearchHealthcare