Regional Swipe Safe Project Officer

About ChildFund Australia

ChildFund Australia is an independent international development organisation working to reduce poverty for children in developing communities. Our mission is to partner to create communities and systems change, which enables vulnerable children and young people, in all their diversity, to assert and realise their rights.

We're also a member of the ChildFund Alliance – one of the world’s oldest and most experienced child-focused development agency networks. With a global network of 12 organisations, the ChildFund Alliance assists almost 23 million children and families in 70 countries around the world.

ChildFund Australia directly implements and manages development programs in Cambodia, Laos, Myanmar, Papua New Guinea, Timor-Leste and Vietnam, while also supporting projects delivered by partner organisations throughout Asia, Africa and the Americas;  our work is funded through, among other sources, generous public donations and government grants.

Join us in realising our vision of a world without poverty where all children and young people can say: "I am safe. I am educated. I contribute. I have a future."

About the role

The purpose of this role is to work with partner organizations and customers to ensure the efficient translation and local adaptation of the ChildFund Swipe Safe training packages and application. You will support the end-to-end partner and customer experience including onboarding, the Application set up, trouble shooting and resolving systems issues. You will liaise with partners and customers, report to the Regional Online Safety Coordinator (Indonesia) and interact with members of the International Programs Team as required. (Sydney Office).

Key duties of the role

• Onboarding new partners in the ChildFund Swipe Safe program.
• Work with partner organizations, INGOs and CBOs to (I) translate the content in the Swipe Safe Application (II) adapt to the local context and III) edit materials based on content updates.
• Provide online demonstrations of the Swipe Safe Application and explain the Application design and its content to prospective partners/customers.
• Supporting partners and customers in administering the set-up of the Swipe Safe Application including troubleshooting user accounts, log in challenges, and other related activities.
• Liaise with the App developer to resolve application and systems issues for partners/clients as required.
• Quality test and trouble shoot the application as required.
• Manage the Swipe Safe app data collection and generation of regular data reports for partners using google analytics.
• Responding to stakeholder enquiries for the Swipe Safe Program.
• Provide support to the Regional Online Safety Coordinator, Swipe Safe Business Development Executive and coordinate with programs staff as required.
• Takes initiative and can work independently and as part of a Team.
• Remain alert and responsive to any child safeguarding or sexual exploitation, abuse, or harassment (SEAH) risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the child safeguarding and PSEAH policy and procedures, and conduct yourself consistent with those policies.

Qualifications & Experience

• University qualification in relevant field (e.g. social sciences child protection, social work, community development, project management, communications, marketing or equivalent.
• At least two (2) years of experience of working with customer service, client management or stakeholder engagement.
• Knowledge of child protection or child safeguarding preferred.
• Strong digital literacy skills.
• Experience working in a child rights focused or international development agency.

Desirable Qualifications & Experience

• Experience with online learning tools or learning apps.
• Demonstrated understanding of gender equality, disability, and social inclusion.
• Must be based in and have working rights in Indonesia, Cambodia, Vietnam, or Timor Leste.
• Strong IT skills, including Google Analytics, InDesign, Advanced Word, Outlook, Excel, PowerPoint, SharePoint, and Teams.

Skills & Qualities

• Ability to build and maintain relationships with a diverse range of key stakeholders.
• Excellent written and oral communication skills, including the ability to adapt communication style based on audience.
• Strong planning and coordinating skills.
• Ability to manage and prioritise competing deadlines.
• Excellent English skills.
• Strong attention to detail.

Department: International Programs

Location: ChildFund Indonesia

Employment: Full Time, 1 year fixed term contract

Reports to: Regional Online Safety Coordinator (based in Indonesia)

Other Information: Must have full working rights in Indonesia.

Applications will be considered on a rolling basis, so please don't hesitate to apply as soon as possible!

Email us at hr@childfund.org.au if you have any other questions about the role.

ChildFund Australia believes in a global community where children are safe and can reach their full potential. We take extensive steps to safeguard children in any work done by our people, i.e., our staff, volunteers and interns, supporters, partners, board members, ambassadors and suppliers. We strive to keep children safe through child safe practices, and rigorously ensure we prevent, oppose, and combat all exploitation and abuse of children and vulnerable people. As part of this commitment, all people working with us will undergo relevant background checks before joining ChildFund Australia.

At ChildFund Australia, all staff must remain alert and responsive to any child safeguarding or sexual exploitation, abuse, or harassment (SEAH) risks. Staff will acquire the knowledge and skills needed to understand our Child Safeguarding and PSEAH policies & procedures, promote strong safeguarding practices, and conduct themselves consistent with these policies.

In line with our values, diversity of people and ideas is critical to our work and our success at ChildFund Australia. We strive for a team culture that is welcoming, inclusive, and supportive. Childfund is an Equal Employment Opportunity (EEO) employer and strongly encourages people from all backgrounds, abilities, and identities to apply for any vacancies.