Mercy Corps is hiring a
Location Any Relevant Mercy Corps Asia Location
Position Status Full time, Regular
Salary Level Field Level 6
Current Team Member n/a
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps implements a variety of programming throughout Asia in response to the diverse humanitarian and long-term development needs of the region. Our portfolio in the Asia region includes ongoing or future programming in the countries of Afghanistan, Georgia, India, Indonesia, Kyrgyzstan, Myanmar, Nepal, Pakistan, Tajikistan, Thailand, Timor-Leste, Ukraine, and Uzbekistan. Mercy Corps is committed to delivering high quality, high impact programming that reaches communities or individuals in need, wherever they are.
General Position Summary
The Regional Support Services Director is responsible for overall monitoring of grants/programs for both external/donor requirements as well as Mercy Corps’ internal policies and requirements. They play a key role in connecting the Asia region to HQ resources and represent the country/regional interests internally with various HQ teams. Working closely with regional and country leadership, the Regional Support Services Director works to improve coordination and alignment with global support functions such as finance, operations, and human resources.
The Regional Support Services Director also oversees regional initiatives to strengthen our capacity to manage and mitigate operational risks, including setting up support systems to ensure excellence and accountability. In addition, they ensure timely support to country programs, and that the Asia region is adhering to internal and external policies and regulations.
Essential Job Responsibilities
REGIONAL SYSTEMS AND SUPPORT FUNCTIONS
OTHER OPERATIONAL RESPONSIBILITIES
RECRUITMENT & ORIENTATION
Reports Directly To: Regional Director, Asia
Works Directly With: Deputy Regional Director, Country leadership and heads of International Finance, Operations, Compliance, HR/People, Safety/Security, Legal and Ethics, and their regional and HQ counterparts.
Knowledge and Experience
The successful candidate will apply a strong combination of strategy development, leadership, management, coordination, and relationship-building skills with an outstanding ability to support innovative, impactful programs. With a high capacity to deliver results under tight deadlines with multiple priorities, the Regional Support Services Director will have the ability to think ahead and decide on courses of action, ensuring that the required resources to implement are available to achieve high-quality outcomes. Commitment, flexibility and openness to new practices, concepts, ideas and change for continuous improvement will serve the position and team well. Strong operational and contractual skills and experience are integral success factors in this position. Excellent negotiation, public relations and communication skills will foster the development of donor and partner relationships. The role also requires a deep understanding of the region, its recent history, current trends and political environment. Being a team player, having a positive attitude and sense of humor are definite pluses, along with strong interpersonal and cross-cultural communication skills and a commitment to the values and mission of Mercy Corps
Location and Travel
The position is based in any relevant Mercy Corps Asia location. Travel is expected up to 30%, and could involve travel to dangerous or insecure locations.
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.