Regional Product Support Specialist

Descrizione

Support Process & Waste Water Regional and National Sales Managers in achieving their goals.

•Support Sales Initiatives and Campaigns as directed by National Sales Manager.

•Provide timely technical support to customers/representatives regarding YSI/MJK/OI TOC water quality instrumentation via phone calls, emails and site visits.

•Recommend Xylem product solutions based on customer’s application needs.

•Provide competitive selling information to customers (why buy YSI vs. competitor).

•Maintain YSI customer database (Oracle and SalesForce.Com).

•Manage key customer relationships including with regional representatives.

•Attend trade shows, conferences, visit customers, perform training seminars and provide technical service/start up as needed.

•Enter customer leads into Salesforce for marketing follow up.

•Product quality, marketing and market intelligence information is to be shared with appropriate internal team members.

•Using Dodge, provide proactive market intelligence to RSM

•Provide product and pricing quotes.

Maintain regional demo inventory, tracking location and entry into SFDC.

•Travel (including air) up to30% may be required.

Minimum Qualifications:

•Degree in natural resources, chemistry, environmental, physical sciences or electronics engineering. Prior customer service experience is required.

•At least 2 to 3 years of technical experience such as in a field or lab water testing role, or working with analytical instrumentation is required.

•Excellent customer service skills (communication) are required.

•Ability to deal with complex customer requests or problems.

•Ability to analyze/interpret water quality data.

•Knowledge of analytical water testing instrumentation and applications.

•Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office, Shoretel)

•Typing rate of 40-45 words per minute preferred.

•Competent with various media options, i.e. phone, fax, e-mail.

•Physical demands of lifting up to 20 pounds from floor to waist or floor to shoulder level on an occasional basis.

•Ability to keyboard 25% percent of the time and to remain seated for extended periods.

•Customer service oriented with ability to resolve customer conflicts/problems or offer solutions.

•Strong oral and written communication skills.

•Analysis and decision making skills.

•Strong awareness to “follow-up” requirements.

•Strong organizational skills with ability to multi-task.

•Technical proficiency, both mechanical and electrical.