ELEVATE is hiring a
Position Title: Regional Analyst, Program Management
Business Unit: Programs
Reports To: Outsource Program Lead, Program Management
Location: South Africa
About this role:
The Regional Analyst, Program Management will support a key LRQA client in developing a deep relationship with our client, the vendors and the factories globally to drive social compliance and sustainability initiatives. The successful candidate will be a dynamic and instinctive individual who will contribute to the clients’ social responsibility program and needs. They will work in partnership with the Program Lead, Data Analyst, and other LRQA teams to meet the client's expectations and execute against our SOW obligations. This role will help to represent the client externally with supplier and service providers and internally with LRQA delivery teams. They will report directly to the Program Lead, Program Management and to the client for whom LRQA has management responsibility.
Key job responsibilities:
The Analyst role is responsible for executing the Client’s supplier engagement and risk monitoring program. They will be responsible for ensuring the assessment plan is executed against expected timelines, communicating directly with suppliers before and after assessments, and other interventions, and work closely with the program lead to shape the program.
The primary responsibilities include the following:
Supplier Management & Communications
Act as the expert on specific client assessment requirements and manage the regional risk monitoring program externally, including providing clear guidance for suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents.
Plan, communicate and continuously monitor the execution of the assessment plan , ensuring suppliers' schedule of audits or other risk interventions as required and following escalation procedures/reporting, as appropriate. Engaging monitoring firms, as necessary, to support suppliers in scheduling audits
Review all audits and/or risk interventions for the region, with focus on areas such as repeated findings, critical quality issue management including missing special elements (i.e. completion of 3rd shift when applicable, unique instructions etc.)
Data process support as required, for example:
Deploy eLearning to suppliers as needed; Refer suppliers to regional, industry or other in person or webinar trainings (i.e. AIM progress etc.) on an ad hoc basis
Pre- and Post-assessment communications with suppliers, sharing expectations, addressing questions, and supporting successful execution of services
Maintain internal guidance, standard operating procedures and instructions that allow us to meet client expectations and SOW obligations.
Contribute to reporting and performance measurement for the account that aligns with Service Level Agreements (SLA):
Provide monthly updates and quarterly trends to Client’s regional buying offices related to high-risk suppliers, audit/SAQ/eLearning completions (See section above regarding meetings)
Liaise with local Client supplier relationship manager and global Client teams as appropriate
Guide and work closely with a global team of staff within LRQA supporting the Client to meet expectations and SOW obligations
Ability to travel for business development and client meetings as needed.
Preferred Qualifications:
Equal Opportunity Employer
ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only. Only short-listed candidates will be notified. Applicants who are not invited for an interview may consider their applications filed for future reference.
To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/
Regional AnalystProgram ManagementLRQA clientsocial compliancesustainability initiativessocial responsibility programProgram LeadData AnalystLRQA teamssupplierservice providersassessment planauditsrisk interventionsreportingperformance measurementhigh-risk suppliersethical sourcinglabor complianceenvironmental arenaintegrityhonestycompliance programsscheme applicationrecommendationsanalytical skillsrisk identificationflexible attitudeentrepreneurial mindedindependent workattention to detailsensitive informationwritingcommunicationsocial responsibilitysustainabilityMS WordPowerPointExcel