Rare Technology, Help Desk Intern

Position Overview

*Please note this is a paid internship role with a hybrid approach for the possibility of both remote and in office work.  See below for specific details regarding applicant location eligibility.

About Rare

Rare inspires change so people and nature thrive. For over 45 years, across 60 countries, we have inspired and empowered millions of people and their communities to shift their behaviors and practices to protect our shared planet.

We are a global leader in driving social change for people and nature. We facilitate solutions that help individuals, their communities and their local leaders tackle global environmental challenges, manage their resources, and take charge of their futures. And we believe that the cumulative power of individual and community action is a vital pathway to safeguarding and restoring our shared waters, lands, and climate.

Rare’s organizational culture is results-oriented, entrepreneurial, and defined by our five core values: Courage to Take Risks, Commitment to Accountability, Mindset of Solutionology, Investments in People, and Spirit of Celebration. We are working toward ambitious goals and creating measurable social change

Position Overview

Rare’s Information Technology Team is dedicated to providing efficient support to our many global offices. We are seeking someone who is tech savvy and interested in supporting our IT team with technical trouble shooting, device set-up for new-hires, as well getting a look into a technology infrastructure on an international scale.

This intern will work closely with our IT team to perform a security audit to identify vulnerabilities within our infrastructure. An interest in cybersecurity and cloud technologies is preferred.

Critical Duties and Responsibilities:

• Accept support emails, messages, and calls to IT Department and log them accordingly.
• Forward technical support issues that cannot be addressed to the appropriate technician.
• Troubleshoot and resolve end-user hardware, operating system, and software problems.
• Troubleshoot and resolve basic network and server access problems for end-users.
• Assist with the Windows and MacBook deployment and operating system upgrades.
• Experience troubleshooting mobile services (iPhone/Android)

Core Responsibilities:

• Handle Tier I help desk escalations through tickets and in person.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of on-boarding process
• Demote equipment and accounts as part of off-boarding process
• Manage and monitor internal assets to ensure accurate inventory records.
• Assist Rare Technology Team in Implementing Cloud Printing Project
• Assist Rare Technology Team ZoomRoom Setup and upgrade.
• Assist Rare Technology Team in Implementing Backup for Rare emails with VEEAM Backup services.
• Assist Rare Technology Team in brainstorming and updating topics for IT Tips and Tricks guide/WIKI
• Other duties may be added and/or assigned as needed.

Targeted Education, Knowledge, Skills, and Abilities

• Working towards a bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field preferred
• Working knowledge of MS Office 365 (i.e., Word, Excel, Outlook, PowerPoint)
• Working knowledge of Windows and Apple operating systems
• Working knowledge of network printing functions

Important Commitments:

• To Rare’s mission and values
• To addressing important environmental issues such as climate change, overfishing, sustainable agriculture, etc. Experience working on these issues is not required (in fact, sometimes experience working outside of these issues drives the sort of innovation a project most needs)

Application and Selection Process:

Rare’s Talent team will contact candidates directly for interviews and finalize hiring decisions between the end of April and mid-May. Please keep in mind that not all candidates will be contacted for interviews. Due to the volume of applications, we do not confirm receipt of applications. You can confirm submission of your application by logging back into iCIMS via our Career Page.

*The selected candidate must have current residence in the following states:

• Virginia
• Maryland
• DC

Rare is an equal opportunity employer and welcomes all to apply. EOE/M/F/D/V