Quality Intern - MIIS

Kindly note that this vacancy is for MIIS (Middlebury Institute of International Studies at Monterey) students only.

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Hours: 15-20 hours per week

Location: home-based

Travel: none

Reporting to: Language Services Senior Quality Officer

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools, and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

Background

This role offers the opportunity to gain valuable experience within an international non-profit organization, assisting in continuing to build the Quality Community Working Group for the Language Services Team.

Objectives

The objectives of this role are to:

• Expand the community working group for key language pairs working in machine translation post-editing projects, i.e.

• expand community-driven quality spot checks program in production,

• prepare a use case with up to 3 process improvement recommendations.

• Engage top community contributors in a new quality initiative.

• Prepare or update support materials, such as tasks instructions, golden standards, checklists.

The role

To support the Language Services Quality Officer to ensure CLEAR Global is providing quality language services to its non-profit partners, work on tasks pertaining to the daily quality operations of the Language Services Team, and assist in the quality monitoring and control tasks.

Responsibilities

• Assist in designing, testing, and implementing quality operations programs, in particular by piloting community-driven quality spot checks initiative;
• Report quality issues, underdelivering areas, and process improvement needs;
• Collaborate with members of the larger Language Services Team in tasks related to quality and process management;
• Carry out administrative tasks, data entry, and data collection;
• Track pilot progress and delivery, keep pilot documentation up-to-date, and provide regular status updates to the LS Senior Quality Officer;
• Maintain an organized pilot environment across platforms, maintaining records, files and databases as assigned;
• Actively participate with building and managing community working group, as well as community recruitment, as requested by the LS Senior Quality Officer;
• Maintain effective communication with community members throughout the pilot, ensuring that they remain engaged and have a clear understanding of quality program’s expectations;
• Carry out community communications around tasks’ assignments, quality and turnaround, replying to community members’ messages, ensuring task pick-up, flagging issues, etc;
• Handle other quality operations tasks as assigned;
• Act in the best interest of the organization during the project period.

These roles and responsibilities are approximate and may change over time.

Qualifications

• Excellent command of English. Knowledge of other languages is an advantage;
• Enrolled in or recently graduated from a University degree program (preferred degree in translation, communication, or a related field);
• Previous experience in translation and/or interpreting (internships and volunteering are considered valid experiences) is desirable;
• Previous experience working with non-profit organizations is desirable;
• Knowledge of CAT tools, Machine Translation, and Quality Management basics is a plus.

Requirements

This position is very dynamic. The right person is an energetic team player who agrees with CLEAR Global’s basic beliefs and values and can work remotely while interacting regularly with the international team.

• Self-starter;
• Strong organizational skills;
• Analytical thinker able to transform ideas into tangible actions;
• Understands that communication in the right language is key to improved humanitarian response;
• Team player, collaborative, adaptable and self-motivated;
• Interest in acquiring translation project management experience;
• Ability to adapt to new technologies and learn new skills quickly;
• Attention to detail.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.