Quality & Governance Lead - Probation Services

Overview

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 30 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Forward Trust now delivers services within the Commissioned Rehabilitative Services (CRS) as part of the Ministry of Justice’s new probation system, procured by Regional Probation Directors to provide flexible, responsive services to help break the cycle of reoffending.

What you will be doing?

Our Quality and Governance Lead will play a critical role in helping us to develop and maintain excellent standards we work to and to continue to achieve high quality delivery in Probation contracts. The post-holder will contribute to the service to ensure that People on Probation consistently receive high quality services that adhere to the best practice guidelines.

Compliance – you will work with the Senior Operations Manager, Services Managers and Head of Probation, and with local operational teams to design processes for securing 100% compliance in case recording and management.

Sustainability – you will assist on ensuring that the Quality Measures, auditing structures and use of Refer and Monitor tool and Nebula that we use are accurate and up-to-date at all times. You will assist in producing performance data for the management team, which can be used to inform their decision making, and reports for our commissioners, which will be critical to informing future funding awards made to us, and service developments.

What we are looking for?

• Experience of working with MIS data collection , data input/upload.
• Experience in analysing and interpreting data, and in presenting data to a range of stakeholder to inform their decision making.
• Able to demonstrate high level technical skills with experience of working with complex databases.
• An understanding and knowledge of quality assurance standards, preferably those related to Probation contracts.
• Experience of undertaking formal compliance audits.
• Experience of undertakIng quality assurance which will include devising and undertaking audits, staff coaching and training, incident management reporting and managing systems.
• Able to use your own initiative and to plan and prioritise your workload, and willing to go the extra mile when necessary to complete priority activities/meet deadlines.
• ICT skills, particularly MS products, MIS systems.
• Resilience – Positive, enthusiastic approach to problem solving with a “can do” attitude.
• Adaptability – Can work flexibly and with adaptability.
• Commitment to the vision and values of the Forward Trust.

What we offer

We value the dedication and commitment of our employees by rewarding them with market-leading pay and benefits.

We offer:

• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Person specification

Quality & Governance Lead - Probation Services - Job Description