Program Supervisor

About Our Organization:

At Youth Guidance, we believe that no matter what challenges young person faces, they are more likely to succeed when they have caring adults in their lives. Our highly trained staff guides kids to overcome the life and academic challenges facing youth. We meet kids where they are — physically and emotionally — to help them focus on their education, make positive choices, and remain on the right path toward life success.

Founded in 1924, and still relevant today, Youth Guidance is a leading provider of outcomes-driven programs and capacity-building initiatives, directly serving more than 13,000 youth in Kansas City, Boston, Dallas, Los Angeles, Washington DC, and Chicago.

Our BAM-FI program is a school-based counseling and mentoring program that guide young men in 7th-12th grades to learn, internalize and practice social cognitive skills, make responsible decisions for their future, and become positive members of their school and community.

Position Summary:

Under general direction from the Executive Director of Youth Guidance - DC, the BAM-FI Program Supervisor is responsible for providing direct supervision, feedback, and support to 5 -7 BAM-FI Youth Specialists.

Essential Duties/Responsibilities:

• Oversees staffing, planning, development, coordination, implementation, and evaluation of all program activities and the desired outcomes
• Recommends hiring of new BAM-FI Youth Specialists, employee transfers, promotions, disciplinary actions, terminations overall performance management
• Manages performance management process by evaluating and developing BAM-FI Youth Specialists to ensure the effective implementation of the BAM-FI curriculum and professional growth of counselors.
• Collaborates with BAM-FI Youth Specialists and Executive Director to recruit and build relationships with youth and school administration, manage annual program budget, etc.
• Collaborates with Program Managers to promote all non-BAM curriculum activities to program participants
• Maintains focus on the achievement of key program outcomes and ensures all programs are on track for desired metrics, including goals for student performance, retention, and satisfaction
• Administers the program by assessing needs, making assignments, and managing programs at multiple sites where the program operates
• Accountable for meeting specific deliverables for all contracts related to identified program areas
• Responsible for quality and quantity of work to ensure contract deliverables
• Primary lead for ongoing communication with school personnel, social service agencies, community groups, and public officials regarding program goals and objectives

Minimum Qualifications

Education/Experience/Training

• Bachelor’s Degree in social work, human services, or a related field from an accredited college or university; Master’s Degree preferred
• Minimum of five years of work experience in the education, human service, youth development, or social service field
• Minimum of one-year supervisory experience is required; two years preferred
• Youth Engagement experience preferred

Skills/Abilities/Knowledge

• Proficient in the use of Microsoft Office products (Outlook, Word, Excel, PowerPoint, etc.)
• Demonstrated ability to work both independently and as part of a team required
• Proven ability to be a self-starter, energetic, innovative, and motivated required Ability to commit to working in at-risk-environments with the ability to handle emergencies and take on unforeseen tasks required
• Demonstration of strong interpersonal and communication skills that excel in cultural sensitivity, respect for differences, and effectively motivate others required
• Demonstrated experience in employee supervision and HR administration required
• Ability to lead in a changing and ambiguous environment required
• Ability to understand and commit to the continuous improvement of service quality and the organization’s mission required
• Ability to maintain positive relationships with various stakeholders required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Able to lift up to 25 lbs.
• Mobility to perform filing

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Able to spend extended time on a computer in a workstation
• Able to travel to citywide program and stakeholder locations for meetings several times per month

The duties performed are primarily in a school setting, COVID-19 vaccination is required. Occasional need for local travel.

Our Program Supervisor exemplifies:

• Continuous improvement-minded:  Takes initiative to identify and execute strategies and processes to continuously improve one’s leadership to strengthen the organization’s overall impact​
• Develops and motivates others: Motivates others and supports their development through strong coaching and mentoring. Effectively stewards self and others through both small- and large-scale change
• External representation and relationship building: Represents the organization among external stakeholders, and builds strong, trusting relationships with stakeholders
• Leads with a vision: Has an inspiring vision for the future of the organization, beyond the status quo, and communicates it effectively; leads with courage and willingness to take risks in service of impact​
• Manages with data: Understands data; analyzes data and identifies insights and implications​
• Strategic thinking and resource management: Considers the future of the organization proactively and responsively; weighs diverse inputs to inform strategies; identifies innovative opportunities when relevant; makes and communicates decisions that effectively balance tradeoffs between financial sustainability and impact​
• Team building: Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions

What Youth Guidance offers:

We offer a robust package for eligible candidates including:

• Hiring Range of $59,000.00 - $100,000.00
• A hiring bonus of $250 for part-time and $750 for full-time
• A retention bonus of $250 after 90 days of continuous service.
• A competitive benefit package. Even though healthcare costs have gone up, we have not passed along those increases to our staff.
• If you are pursuing your social services licensure, we can help you by providing licensure test study support. Licensing test reimbursement. Assistance in attaining licensure supervision hours.

DEI Statement

At Youth Guidance, we understand that diversity, equity, and inclusion (DE&I) are fundamental to realizing our vision of bright and successful futures for all young people. We celebrate the diversity of youth and recognize them as empowered leaders, problem-solvers, and experts of their own experiences. At the same time, we acknowledge that many systems and institutions meant to support youth are inequitable and unjust.

As such, we are committed to advancing DE&I through our words and our actions, both internally and externally, by:

• Strengthening cultural competence as well as policies, practices, and organizational structures that foster belonging and leverage the unique backgrounds and talents of staff.
• Offering youth-centered programs that are accessible and responsive to people from diverse racial and ethnic backgrounds, abilities, sexual identity, gender identity, expression, language, and cultural and religious beliefs and practices.
• Influencing systems that youth, their families, and communities are impacted by, such as schools, organizational networks, governmental bodies, researchers, and the funding community, to apply approaches that embrace DEI in addressing the needs and supporting the aspirations of young people.