Program Manager - Hong Kong

Role

Program Manager - Hong Kong

Location

Hong Kong

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.

Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs. our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around £350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role Purpose

This Manager, Program Management will support key LRQA customer(s) and will develop relationships with the client, vendors and factories globally and drive social compliance and sustainability initiatives with data-driven insight sharing. He/She will work in partnership with the Senior Manager and other LRQA Account Managers, to meet beyond customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with global supply chain and service providers and internally with LRQA delivery teams. He/She will report directly to the Senior Manager, Program Management and to the Customer for whose program LRQA has management responsibility.

Key job responsibilities:

A dynamic and instinctive individual to contribute to a clients’ program and needs. For Program Management role, on one hand, is responsible for executing, managing and supporting the customer’s risk monitoring program to ensure the assessment plan is executed against expected timelines, monitoring and reporting the compliance and social performance of the global supply chain, communicating directly with suppliers pre & post assessments and working closely with the client’s program leader to shape the program. On the other hand, the person will be part of the Program Reporting Team to support the development of program reporting visualization and customization on specific data reporting per client’s specifications.

The 2 key responsibilities include the following:

Program Management

• Act as the expert on specific client(s) ethical sourcing requirements and manage the regional risk monitoring program externally, including providing clear guidance for suppliers, responding to inquiries, regularly calibrating teams, and maintaining updated systems and documents.
• Plan, communicate and continuously monitor execution of COC/due diligence assessment program ensuring assessment coordination per targeted timeline, or other risk interventions as required and following escalation procedures/reporting as appropriate.
• Review all audits and/or risk interventions for region, with focus on areas such as high risk &repeated findings, critical issues quality management including missing special elements
• Identify areas for improvement and work with customer’s supply chain to drive positive impact & continuous improvement and provide necessary recommendation/best practice to mitigate the corresponding risks
• Keep systems and trackers up to date, accurate and available to customer on a regular basis
• Master client’s program data for risk segmentation, performance scoring model and KPI enhancement
• Maintain internal guidance, standard operating procedures and instructions to clearly document working progress, meet client expectations and SOW obligations.

Data Analysis and Reporting

• Leverage customers’ supply chain data collection methodologies, LRQA PowerBI and EiQ Platform Data to create reports /data visualizations and guide decision-making across the supply chain teams
• Understand each clients’ program risk identification mechanisms and optimizing relevant reporting models
• Build reports for on behalf of select customers. Reporting includes supplier performance in social responsibility, supply chain risk exposure management and mitigation progress, sourcing organization transitions to responsible sourcing, segmentation and programmatic recommendations
• Develop standardised off-line analytical tools/ dashboards to facilitate efficient cross-platform data analysis
• Proactively identify data-correlations and help interpret and analyse for our customers
• Drive data integrity including identifying and acquiring missing information or gaps
• Strong focus on data collection, business process analysis, and data presentation with Microsoft office, PowerBI and other relevant tools
• Work closely with EiQ and Other platform lead to understand the interaction between clients’ goals and risk data
• Respond promptly, accurately and efficiently to data reporting requests and questions

Qualifications

• Excellent written and verbal English;
• Bachelor’s degree in a quantitative field and/or equivalent experience
• Expert in data analysis, visualization, and communication with 5+ years of years' relevant working experience, preferably in Sustainability/ Ethical / Risk Compliance/Responsible Sourcing/ESG Team in brands, agent/ trading office or manufacturing Industry
• Detail-oriented/relentless, willing to find cracks in the systems to expose problems and identify risks
• Proficient in data visualization and AI systems such as PowerBI, Advanced Excel, ChatGPT are preferred.
• Fair understanding in supply chain ecosystem, ethical sourcing auditing to codes of conduct and industry schemes, manufacturing experience and supply chain practices
• Strong communication skills, and ability to work with multiple stakeholders in data translation to commonly used languages
• Highly proficient in transforming large supply chain data into reports and automation
• Can work under pressure, results oriented, self-motivated, responsive, and detail-minded and work with people in different time zones
• Ability to work independently with level of integrity

Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future.

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