Program Manager

Description

About Uplight

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 100 of the world’s leading electric and gas utilities and independent power producers, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

If you dream about creating a more sustainable future for the planet and the idea of doing that at scale by being a part of a technology-driven successful business excites you, read on…

The Position

We are searching for an experienced, disciplined Program manager who is passionate about metrics-driven delivery excellence and Agile as a philosophy and is excited about being able to change the way millions of people save energy.

As the Program Manager, you will be responsible for helping product and engineering teams optimize delivery for our customers. You will help teams identify and drive towards key outcomes and metrics that will continuously improve our capabilities towards an optimized DevOps culture. You will be an agent of change across product, engineering and our key stakeholders. You will help establish new frameworks for how we work, planning the projects within your product portfolio and overseeing the implementation and ongoing management of those projects. This work includes leading the development of project delivery plans/scenarios, monitoring and reporting on the program’s status, tracking dependencies, and facilitating tradeoff and prioritization conversations with cross functional teams. You will also directly project manage the delivery of selected projects within your product portfolio.

In this role, you will get to work with a team of Product Managers who will be based in India and globally, who are responsible for the lifecycle management of our products and solutions. You’ll be a part of mentoring, coaching, and supporting a talented and passionate group. You will be accountable for achieving target results across your program’s scope.

To be successful, you’ll need to collaborate with external stakeholders and Uplight Product, Engineering, Sales, Marketing, Finance, Operations, Implementation, and Account Management teams. The right candidate needs to be adept and effective at cross functional communication and coordination. You will need to be comfortable operating at both the strategic level (e.g. process improvement; long-term planning; etc) and at the tactical level (e.g. resolving client issues).

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.

International travel is required, as needed.

What you will contribute: (Impact you will have at Uplight):

• Help teams create and deliver against OKRs (Objectives and Key Results), monitoring progress and coaching to adjust as necessary.

• Establish and drive improvement of key delivery and quality metrics for the teams, leveraging agile best practices and our established processes.

• Facilitate delivery-based processes, driving our learning feedback loop to improve and change them as necessary.

• Plan and oversee the projects within your program and product portfolio, and provide support to team members on those projects as needed.

• Manage and/or support of critical projects within your program.

• Support product and client roadmap for the Customer Engagement portfolio, including features, operational efficiencies, automation, configurations, reporting, tech debt reduction, and improving performance.

• Work with functional managers to maintain and curate specific training material for enabling teammates on products within your program, across its lifecycle - implementation, operations, reporting, and retirement.

• Invest in program-level strategic initiatives (e.g. defining new processes; making the team more effective, product automation and tech-debt reduction).

• Maintaining estimate of when the next new project entrant to your program can start (i.e. track general capacity of performing functions to be able to provide a general ballpark of when the next signed project could generally get underway).

Target Candidate- What you bring to Uplight:

• • 10-15 years of overall delivery experience moving into a strategic role (min 5 yeras of Project/Program management, Operations leadership, Management Consultant) within a fast-paced, growth-oriented organization.

  • Exceptional project, program, and client management skills and ability to handle highly complex, multi-project engagements.

  • Excellent analytical, technical, and problem-solving skills, tenacity, and fortitude. Proven ability to navigate teams through risk and uncertainty

  • You are able to weigh several and often conflicting constraints and make rapid decisions in a fast-moving and quickly-growing company.

  • An ability to develop relationships across the organization, and at all levels, in support of efficient delivery of work.

  • Patient, communicative, team player that is detail-oriented and has outstanding interpersonal skills.

  • You are highly organized. With many people doing many things in a fast-moving company, strong organizational skills—both for yourself and for the team—will be required.

  • Not be afraid to dig into hard problems and be proactive in tackling those problems.

  • Ability to handle ambiguity.

  • Committed to high quality and high value results.

  • Be ready, able, and willing to jump onto a call with a partner or customer to help solve problems.

  • Strong understanding of agile software development and tools like. JIRA.

  Bonus Points:

  • Be passionate about energy consumption and making a difference in the world.

  • Prior experience working at a high growth software company in the energy or utility space.

  • Prior experience in organization optimization and change management by utilizing data-driven decisions and design.

Useful Links

Uplight Website: http://www.uplight.com

Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What makes working at Uplight amazing:

In addition to all the standard medical benefits, that kick in Day 1, we are

• Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.

• Committed to the environment, our employees, and our communities.

• Focused on providing cross-functional work, collaboration, and development.

• Committed to taking our work and mission seriously and….we love to laugh!

We also provide:

• Medical insurance

• Monthly wellness stipend

• Peer-to-peer recognition program

• Management by objectives bonus plan

• Exceptionally collaborative and cool office spaces

Uplight provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, neurodivergence, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.