Program Coordinator - Initial Review

Job Title:                                          Program Coordinator – Initial Review

Department:                                    United Lift / Rental Assistance

Reports to:                                       Program Lead

FLSA Classification:                        Non-Exempt / Temporary Full-Time

Compensation:                               $24.00 per hour

Supervises:                                       N/A

ABOUT LIFT TO RISE:

Lift To Rise works to achieve a future where all Coachella Valley families are healthy, stable and

thriving. To this end, Lift To Rise catalyzes both institutional and grassroots leaders to effectively

collaborate and shift their attention and activities toward mutually reinforced interventions that

address the underlying causes of poverty in the region. To learn more, please visit:

www.lifttorise.org.

POSITION OVERVIEW

Program Coordinators support Lift to Rise’s strategic and operational objectives by performing program-related services and activities in support of Riverside County’s United Lift Rental Assistance program. In this role, a program coordinator will coordinate with tenants and landlords to process emergency rental assistance for persons experiencing financial hardship due to the COVID-19 pandemic.

Responsibilities and duties will include:

• Process forms and documentation necessary to administer rental assistance payments.
• Perform case coordination and file management in accordance with internal processes and protocols.
• Review all client files for program eligibility, completeness, and accuracy.
• Maintain appropriate records and activity logs; to include but not limited to correspondence and compliance documentation.
• Complete a variety of eligibility reviews; verify documentation needed to determine eligibility for assistance; verify eligibility documentation; audit files for personal data needed; analyze and verify information reported for accuracy.
• Respond timely to inquiries from tenants, landlords, and other stakeholders involved regarding rental assistance payments, supporting documentation, or other program-related questions.
• Assists with application intake and explains program rules and regulations as needed.
• Build and maintain working relationships with community agencies/organizations that provide comprehensive services to participants.
• Monitor and report tenant and landlord complaints; diffuse crisis situations when possible and assist in resolution.
• Refer applicants and participants to community agencies as appropriate.
• Perform data entry as required.
• Maintain document filing systems in an organization.
• Receiving, processing and filing documents, including image, video and audio files.
• Securely store documents and retrieve achieved materials on request.
• Participate in program meetings and training as required.
• Perform related duties and responsibilities as required.

QUALIFICATIONS

Education/ Experience

• High School Diploma
• Minimum 1 year of experience in an office environment
• Minimum 1 year of experience with document filing
• Spanish fluency preferred

Required Technical / Other Skills and Abilities

• Able to communicate effectively.
• Able to work full-time.
• A passion and authentic commitment to justice and equity for people of all ethnicities, races, ages, gender identities, sexual orientations, economic circumstances, physical and mental abilities and characteristics, and philosophies.
• Genuine commitment to resident and community issues, as well. as the vision, mission, and values of Lift To Rise.

PHYSICAL DEMANDS

The physical demands described on the attached “Physical Demands of Position” chart are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  See attached “Physical Demands of the Position”.

CONFIDENTIAL INFORMATION

This position has access to confidential information – tenant information in applications – financial, etc.

COMPANY FUNDS

This position has no access to company funds.