Program Coordinator - Helpline

PURPOSE OF THE POSITION

As the Program Coordinator - 1-Tok Kaunselin Helpim Lain, you will work directly with the 1-Tok Helpline team and key provincial and national stakeholders in order to achieve strengthened services and increased access for survivors of gender-based violence (GBV). You will be working to support a capable and coordinated. GBV support sector, including greater integration of 1-Tok helpline. You will strengthen the capacity of key partners to ensure quality GBV response and referrals.

KEY DUTIES

• Provide technical support to key partners to support quality GBV responses and referrals to the helpline including the delivery of trainings to the key GBV response personnel.
• Foster and maintain positive relationships with local communities, NGOs, national and provincial government and civil society and develop alliances with those providing GBV support working in the field to enhance coordination with helpline and streamlined pathways for survivors.
• Liaise with key stakeholders to develop agreements on referral pathways and survivor-centred satisfaction of the entire intake, intervention and referral pathway.
• Plan and lead community-based activities (outreach activities) including capacity strengthening, and program planning development in the field.
• Liaise with key stakeholders to build the helpline and CFPNG visibility and acceptance within local communities as well as with relevant CFPNG staff to ensure programmatic synergies.
• Collaborate and coordinate with helpline counselling team, including improvements for database, minimum standards and referral protocols and coordinate collection of feedback on helpline services.
• Develop workplans and support monitoring and evaluation tasks including report compilation and achievement of project deliverables in terms of cost, time and quality.
• Manage and coordinate the service directory as a valuable tool for the helpline and the sector.
• Ensure compliance with CF policies and procedures.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in social work, gender and development studies or other relevant discipline.
• 5+ years’ proven experience in project implementation, planning, coordination, with increasing responsibility in roles undertaken.
• Proven experience in facilitating training and capacity building.
• Project management experience in a leadership role
• Experience in direct provision of support for survivors of gender-based violence.
• Understands and applies survivor-centred approach.
• Understanding of quantitative and qualitative methods of monitoring and evaluation
• Strong understanding of gender-based violence and Child protection, contemporary practices and key stakeholders in these sectors.

DESIRABLE

• Experience in implementing disability and social inclusion initiatives.
• Experience managing GBV and CP response services and/or as service provider delivering services to survivors.
• Experience in working with NGOs in cross-cultural setting.

Remain alert and responsive to any child safeguarding or sexual exploitation, abuse or harassment (SEAH) risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the child safeguarding and PSEAH policy and procedures, and conduct yourself consistent with those policies.

Other Information: Appointment to this position is dependent upon successful completion of criminal background and reference checks.

Applications closing date: 25 July 2025

Housing will not be provided by ChildFund.

This position is open to Papua New Guinea nationals only.

SDG Impact